Remote Client Services & Operations Coordinator

Bespoke Home Care Ltd; Perth; Remote; AUD 60,000 - 80,000; Part time

Job summary

Bespoke Home Care Ltd is seeking a Client Services & Operations Coordinator to manage the day-to-day operations across rostered days. This largely work-from-home role includes occasional Perth travel for meetings and client visits, coordinating services, and ensuring continuity of care.

You will collaborate with the team, oversee client onboarding, service agreements, rosters and invoices, and support compliance with NDIS Practice Standards while maintaining strong stakeholder relationships.

Qualifications

• Experience in the NDIS or disability services sector.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Confidence managing responsibilities independently.
• Willingness to learn and contribute ideas.

Responsibilities

• Responding to client enquiries and coordinating new client onboarding.
• Preparing service agreements and maintaining client documentation.
• Building positive relationships with participants, families, support coordinators and other stakeholders.
• Coordinating initial client consultations and support worker introductions.
• Managing support worker rosters, cancellations and shift changes.
• Coordinating service delivery and maintaining continuity of care.
• Supporting recruitment and onboarding of support workers.
• Preparing and processing invoices.
• Assisting with financial administration and service delivery reconciliation.
• Supporting compliance with applicable NDIS Practice Standards.

Skills

NDIS experience

Organisational skills

Time management

Communication skills

Independent worker

Job description

Bespoke Home Care Ltd is seeking a Client Services & Operations Coordinator to manage the day-to-day operations across rostered days. This largely work-from-home role includes occasional Perth travel for meetings and client visits, coordinating services, and ensuring continuity of care.

You will collaborate with the team, oversee client onboarding, service agreements, rosters and invoices, and support compliance with NDIS Practice Standards while maintaining strong stakeholder relationships.