Remote Booking Services Coordinator | Customer-Focused Organizer

Estia Health; Sydney; Remote; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training available

Ongoing support

Professional development

Customer-focused role

Job summary

Estia Health is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role focuses on organized communication, accurate information handling, and professional support throughout the booking process.

The ideal candidate enjoys research, customer communication, and ensuring information is handled accurately while working in a remote environment with flexible scheduling and learning

Qualifications

• Strong communication skills.
• Excellent organization.
• Attention to detail.
• Customer-focused attitude.
• Comfortable researching information online.
• Basic computer proficiency.
• Ability to learn booking systems.
• Strong time-management abilities.
• Reliable and self-motivated.
• Previous booking or customer-service experience is helpful but not required.

Responsibilities

• Respond to booking inquiries.
• Gather customer needs and preferences.
• Research available options.
• Coordinate booking details.
• Verify customer and reservation information.
• Provide confirmations and relevant information.
• Assist with booking updates and changes.
• Communicate with providers as needed.
• Maintain accurate booking records.
• Follow up with customers regarding outstanding information.
• Provide professional support throughout the booking process.

Skills

Strong communication

Excellent organization

Attention to detail

Customer-focused

Research online

Basic computer skills

Learn booking systems

Time management

Reliable and self-motivated

Booking/customer-service experience (a

Job description

Estia Health is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role focuses on organized communication, accurate information handling, and professional support throughout the booking process.

The ideal candidate enjoys research, customer communication, and ensuring information is handled accurately while working in a remote environment with flexible scheduling and learning