Remote Bilingual Member Outreach & Qualification VA

20four7va; Sydney; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly payments

Free training and upskilling

Vibrant community support

Remote work opportunity

Job summary

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The Virtual Assistant will conduct proactive outreach to community members by phone, text, and email, guide members through an established award-qualification process, complete documentation, and maintain CRM records, supporting a 40,000-member community.

Qualifications

• Bilingual English-Spanish required.
• Strong phone communication and outbound outreach experience.
• Customer service or member support background.
• Experience with CRM and data-entry.
• Ability to follow scripts and collect qualification data.

Responsibilities

• Conduct outbound outreach to community members by phone, text, and email.
• Guide members through the qualification process and surveys.
• Complete reference forms and supporting documentation.
• Maintain accurate CRM records and update qualification statuses.
• Follow up with non-responsive members and manage deadlines.

Skills

Bilingual English-Spanish

Customer service / outreach

Phone communication

Outbound calling / SMS / email

CRM experience

Data-entry / follow-up

Close.io experience

Team collaboration

Tools

Close.io

Google Workspace

Google Sheets

Google Calendar

Email platforms

CRM / Contact Management Systems

Job description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The Virtual Assistant will conduct proactive outreach to community members by phone, text, and email, guide members through an established award-qualification process, complete documentation, and maintain CRM records, supporting a 40,000-member community.