Remote APAC Customer Success Manager, SaaS Loyalty

Talon.One; Mackay Regional; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Learning budget

30 days annual leave

Home office setup budget 450 AUD

Monthly home office allowance 75 AUD

Work from abroad up to 90 days

WeWork On-Demand access

Mental health support

Health insurance via partner (Bupa, AN

Employer superannuation 12%

Job summary

Talon.One is seeking a Customer Success Manager, APAC, to support our growth in Australia and across APAC. You will build strong relationships to drive product adoption, connect customers’ marketing goals with our API-driven product, and collaborate with the tech team to resolve issues. This is a remote role based in Australia with cross-functional collaboration.

You will manage 15–20 accounts, communicate with stakeholders, and help customers achieve measurable outcomes daily.

Qualifications

• Passion for tech and SaaS products with API experience.
• Proven track record in Customer Success or account management.
• Experience coordinating with Marketing, Sales, Product, and Engineering.
• Exceptional written and spoken English communication.
• Empathetic, proactive problem-solver who thrives in change.
• Ability to manage a book of 15–20 accounts.
• Experience in loyalty or promotions is a plus.

Responsibilities

• Build relationships with customers to understand goals and translate into actionable insights for Sales, Marketing and Product.
• Connect customer objectives with our API-driven product and explain technical steps simply.
• Collaborate with Customer Integration Engineer and development teams to integrate Talon.One and troubleshoot issues.
• Communicate across roles and levels, locally and globally, in a clear, concise manner.
• Document customer information, build training resources, and reduce support tickets.
• Drive retention and growth, handling upsell and renewal conversations.
• Deliver strategic business value to customers on a daily basis.

Skills

SaaS products & APIs

Customer Success / Account Mgmt

Stakeholder management

Excellent English communication

Empathy & adaptability

Account ownership 15-20

Loyalty/promo industry exp

Job description

Talon.One is seeking a Customer Success Manager, APAC, to support our growth in Australia and across APAC. You will build strong relationships to drive product adoption, connect customers’ marketing goals with our API-driven product, and collaborate with the tech team to resolve issues. This is a remote role based in Australia with cross-functional collaboration.

You will manage 15–20 accounts, communicate with stakeholders, and help customers achieve measurable outcomes daily.