Remediation Lead: Financial Outcomes & Data

AMP; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

AMP in Australia is seeking a Remediation Specialist to own the design and delivery of end-to-end remediation solutions for incidents within the Platforms business. You will develop robust financial models and ensure outcomes are evidence-based, compliant with policy and regulatory expectations.

You’ll collaborate with Risk, Tax, Legal and Customer Advocate functions, prepare remediation delivery plans, and ensure all processes are well documented to support audits and senior leadership

Qualifications

• Good superannuation knowledge across Platforms, including investments and unit pricing.
• Proven remediation experience and/or financial calculations.
• Experience managing large, complex programmes or projects end-to-end.
• Experience handling three to five concurrent workstreams across multiple projects.
• Tertiary qualifications or equivalent experience.

Responsibilities

• Develop incident closure and client remediation solutions, including financial compensation methodologies and models using historical financial, unit pricing and client data.
• Support delivery of remediation solutions, including required sign-offs from the Business or Risk Event Owner, Tax, Legal, Risk and Customer Advocate functions.
• Work with Incident Specialists and Risk Event Owners to develop remediation delivery plans, communicate key milestones and activities, and clearly articulate risks and issues for senior leadership consideration.
• Develop and deliver effective, timely and quality remediation solutions that comply with AMP's Compensation and Remediation policy and standard and align with applicable industry regulations.
• Ensure all processes and decisions are appropriately documented and stored to support internal or external audit review of remediation activities.
• Apply high-quality data analysis to support accurate, fair and timely remediation outcomes for clients

Skills

Superannuation knowledge

Remediation experience

End-to-end project management

Concurrent workstreams

Tertiary qualifications or equivalent

Education

Tertiary qualifications or equivalent experience

Job description

AMP in Australia is seeking a Remediation Specialist to own the design and delivery of end-to-end remediation solutions for incidents within the Platforms business. You will develop robust financial models and ensure outcomes are evidence-based, compliant with policy and regulatory expectations.

You’ll collaborate with Risk, Tax, Legal and Customer Advocate functions, prepare remediation delivery plans, and ensure all processes are well documented to support audits and senior leadership