GRG - Relocation Specialist

GCW; Sydney; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Competitive remuneration package

Career advancement

Dynamic team

Job summary

The Grace Group is seeking a Relocation Specialist in Sydney to coordinate domestic and international removals, ensuring outstanding service for corporate clients. You will manage client databases, prepare proposals and handle invoicing, while building strong relationships with key accounts.

Ideal candidates have removals experience, a passion for service, and excellent communication, organisation, and administration skills.

Qualifications

• Removals experience preferred.
• A commitment and passion to deliver outstanding customer service.
• Proven ability to create, maintain and develop client relationships.
• Detail orientated with the ability to multi-task in a fast paced environment.
• Strong communication and customer service skills.
• Track record managing multiple deadlines, responding promptly and accurately to customer emails and phone enquiries.
• Ability to work in a team environment.
• Excellent organisation and administration skills.

Responsibilities

• Coordinate domestic and international removals and liaise with Grace's corporate clients.
• Maintain day-to-day responsibility for client accounts including database management, proposals and invoicing.
• Deliver outstanding customer service and resolve client issues.
• Support relationship development with Grace's largest clients.

Skills

Relocations experience

Communication skills

Organisation skills

Word

Excel

Tools

Word

Excel

Job description

• Location4 Tucks Road,Seven Hills, NSW, 2147,Australia
• Job CategoryTransport & Logistics, customer Servcie
• Employee TypePermanent Full Time
• Manage OthersNo

Contact information

• Contact Phone[phone]***
• Contact **********@grace.com.au

Description

Relocation Specialist

• Exciting and challenging opportunity
• Well-known brand

The Relocation Specialist is part of a team that delivers outstanding customer service to Grace's corporate clients. The role includes coordinating domestic and international removals that include a variety of services incorporating relationship development with Grace's largest clients.

In addition to the coordination of removal assignments the Relocation Specialist maintains day to day responsibility for their clients including database management, proposals and invoicing. Client customer service is central to the role and the successful candidate will have strong communication skills and experience resolving issues.

What you must have to apply for this role:

• Removals experience (preferred)
• A commitment and passion to deliver outstanding customer service
• A proven ability to create, maintain and develop client relationships
• Detail orientated with the ability to multi-task in a fast paced environment
• Strong communication and customer service skills
• A track record managing multiple deadlines, responding promptly and accurately to customer emails and phone enquiries
• Ability to work in a team environment
• Excellent organisation and administration skills
• Computer literate in Word and Excel

What's in it for you?

• Competitive remuneration package
• The opportunity to work with a dynamic and experienced team
• The opportunity for career advancement

About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia's largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.