GRG - Relocation Specialist

Grace Worldwide; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration package

Career advancement

Dynamic and experienced team

Job summary

Grace Group is seeking a Relocation Specialist to join our team in Sydney. You will coordinate domestic and international removals, ensuring seamless service for Grace's major corporate clients.

A focus on accurate proposals, timely invoicing and proactive problem solving is essential. You will maintain day-to-day client relationships, manage databases, and collaborate with internal teams to deliver outstanding customer service.

Qualifications

• Experience in removals or related relocation industry.
• Excellent written and verbal communication.
• Strong organizational and multitasking abilities.

Responsibilities

• Coordinate domestic and international removals for clients.
• Maintain day-to-day client relationships and deliver outstanding service.
• Manage databases, prepare proposals and handle invoicing.

Skills

Customer service

Communication

Relationship building

Database management

Invoicing

Proposals

Microsoft Word

Microsoft Excel

Multitasking

Team collaboration

Tools

Word

Excel

Job description

The Relocation Specialist is part of a team that delivers outstanding customer service to Grace's corporate clients. The role includes coordinating domestic and international removals that include a variety of services incorporating relationship development with Grace's largest clients.

In addition to the coordination of removal assignments the Relocation Specialist maintains day to day responsibility for their clients including database management, proposals and invoicing. Client customer service is central to the role and the successful candidate will have strong communication skills and experience resolving issues.

What you must have to apply for this role:

• Removals experience (preferred)
• A commitment and passion to deliver outstanding customer service
• A proven ability to create, maintain and develop client relationships
• Detail orientated with the ability to multi-task in a fast paced environment
• Strong communication and customer service skills
• A track record managing multiple deadlines, responding promptly and accurately to customer emails and phone enquiries
• Ability to work in a team environment
• Excellent organisation and administration skills
• Computer literate in Word and Excel

What's in it for you?

• Competitive remuneration package
• The opportunity to work with a dynamic and experienced team
• The opportunity for career advancement

About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia's largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.