Relief Park Manager - Guest Experience & Operations Lead

Belgravia Health and Leisure Group Pty Ltd; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

BelgraviaPRO is seeking an experienced Relief Park Manager on South Stradbroke Island, QLD, to oversee guest experience and park operations. The role combines hands-on supervision with guest services, grounds maintenance and coordination of onsite staff, with emphasis on safety and compliance.

You will manage a seven-day roster, work closely with the local management team, and ensure KPI targets are met while delivering outstanding visitor experiences.

Qualifications

• Experience in a similar role
• Outstanding customer service
• Familiarity with RMS 9+ computerised booking system and good computer skills
• Willingness to learn and apply systems and processes
• Well-developed communication, organisation, administration and management skills
• Demonstrated ability to interact with stakeholders professionally
• Availability to work across a seven-day roster including weekends and public holidays

Responsibilities

• Being accountable for all business operation and guest experience
• Be hands-on and possess a positive can-do attitude
• Ability to problem solve in a fast-paced environment
• Flexibility to fit within established guidelines
• Lead and supervise small teams
• Be accountable for the financial outcomes of the business
• Achievement of agreed KPI's

Skills

Customer service

Management experience

Team leadership

Grounds maintenance

Tools

RMS booking system

Job description

BelgraviaPRO is seeking an experienced Relief Park Manager on South Stradbroke Island, QLD, to oversee guest experience and park operations. The role combines hands-on supervision with guest services, grounds maintenance and coordination of onsite staff, with emphasis on safety and compliance.

You will manage a seven-day roster, work closely with the local management team, and ensure KPI targets are met while delivering outstanding visitor experiences.