Relief Park Managers

Belgravia Leisure; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

BelgraviaPRO is seeking an experienced Relief Park Manager on South Stradbroke Island, QLD, to oversee guest experience and park operations. The role combines hands-on supervision with guest services, grounds maintenance and coordination of onsite staff, with emphasis on safety and compliance.

You will manage a seven-day roster, work closely with the local management team, and ensure KPI targets are met while delivering outstanding visitor experiences.

Qualifications

• Experience in a similar role
• Outstanding customer service
• Familiarity with RMS 9+ computerised booking system and good computer skills
• Willingness to learn and apply systems and processes
• Well-developed communication, organisation, administration and management skills
• Demonstrated ability to interact with stakeholders professionally
• Availability to work across a seven-day roster including weekends and public holidays

Responsibilities

• Being accountable for all business operation and guest experience
• Be hands-on and possess a positive can-do attitude
• Ability to problem solve in a fast-paced environment
• Flexibility to fit within established guidelines
• Lead and supervise small teams
• Be accountable for the financial outcomes of the business
• Achievement of agreed KPI's

Skills

Customer service

Management experience

Team leadership

Grounds maintenance

Tools

RMS booking system

Job description

QLD, South Stradbroke Island - South Stradbroke 4216

• Experienced management team
• Full time position

An exciting opportunity to help manage a holiday park in the beautiful South Stradbroke Island QLD

The Role

We are currently recruiting for experienced management team, who are highly customer focused, commercially minded driving business development and equally passionate about guest and local community engagement - people who can deliver exceptional visitor experiences. Relief Managers must have a commercial mindset, be flexible, and must love working with guests and our existing onsite staff.

The ideal management team will be able to also assist with grounds maintenance as well as greeting and checking in our guests at reception. The grounds work is physically demanding as you are responsible for all aspects of the park including the cleaning of amenities.

• You must have your own van or set up
• There may be a possibility to leave your van onsite during your working period, rather than remove every fortnight

Responsibilities include:

• Being accountable for all Business operation and guest experience
• Be hands-on and possess a positive can-do attitude
• Ability to problem solve in a fast-paced environment
• Flexibility to fit within established guidelines
• Lead and supervise small teams
• Be accountable for the financial outcomes of the business
• Achievement of agreed KPI's

A strong Australian based support office and local management teams support our park managers and relief managers in all areas of WHS, holiday park legislation, IT and HR so our on-site teams can focus on delighting guests.

Selection Criteria

• An energetic and enthusiastic, hands-on approach
• Proven experience in a similar role
• Outstanding customer service
• Familiarity with RMS 9+ computerised booking system and good computer skills
• Willingness to learn and apply our systems and processes
• Well-developed communication, organisation, administration and management skills
• Demonstrated ability to interact with stakeholders in a professional manner
• Availability to work across a seven-day roster which may include public holidays, weekends, early mornings and evenings
• Must be able to liaise with existing on-site managers
• The Grounds person must be willing to undertake some strenuous task around the park

The Company

BelgraviaPRO is a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks. Park management presents exciting, flexible and lifestyle-focused careers.

If you are passionate about customer service and realise the tremendous opportunity that these roles offer and want to utilise your skills and experience as a Relief Park Manager, we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.