Relief Night Manager & Front Office Leader

SmartRecruiters, Inc.; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Grosvenor Hotel Adelaide is seeking an Assistant Manager/Relief Night Manager to lead the Front Office team and oversee hotel operations during day and night shifts. Reporting to the Front Office Manager, the role represents senior leadership in the absence of the General Manager and focuses on delivering exceptional guest service and operational excellence.

The position offers permanent, full-time opportunities within Australia’s largest hotel network, with an emphasis on care, collaboration,

Qualifications

• Minimum 2–3 years’ experience in a front office leadership/supervisory role within a hotel environment.

Responsibilities

• Oversee hotel operations during days and overnight.
• Manage late arrivals, early departures, and guest inquiries with professionalism.
• Ensure safety, security, and emergency procedures are followed.
• Conduct nightly audits and prepare operational reports.
• Support and lead the night team to maintain premium service standards.
• Resolve guest issues promptly, ensuring a seamless experience.
• Monitor cleanliness and presentation of public areas overnight.
• Liaise with other departments to ensure continuity across shift.
• Act as a Loyalty Ambassador, promoting Accor Live Limitless (ALL) membership and benefits.
• Follow up on guest feedback and assist with responses to ensure satisfaction and retention.

Skills

Guest service

Leadership

Communication

Problem solving

Teamwork

Cultural awareness

Attention to detail

Night audit

Opera Cloud

Excel

Tools

Opera Cloud

Excel

Job description

Grosvenor Hotel Adelaide is seeking an Assistant Manager/Relief Night Manager to lead the Front Office team and oversee hotel operations during day and night shifts. Reporting to the Front Office Manager, the role represents senior leadership in the absence of the General Manager and focuses on delivering exceptional guest service and operational excellence.

The position offers permanent, full-time opportunities within Australia’s largest hotel network, with an emphasis on care, collaboration,