Relief Night Manager

Pullman Hotels & Resorts; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist

Duty meals

Laundered uniform

Career growth opportunities

Job summary

Pullman Adelaide is seeking a Night Manager to join our Front Office team and oversee overnight operations as a Duty Manager, reporting to the Front Office Manager. This role ensures safety, guest satisfaction, and smooth night audits while leading the night shift in a premium hospitality setting.

You will drive guest service excellence, support a collaborative team culture, and promote Accor ALL benefits. The position offers leadership development within Australia’s largest hotel network and

Qualifications

• Minimum 3 years' front office leadership/supervisory experience in a hotel (premium setting preferred)
• Experience in Night Audit and/or Front Office Supervisor roles
• High computer literacy; Excel and Opera Cloud highly regarded
• Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people (age care sector)

Responsibilities

• Oversee overnight hotel operations as Duty Manager
• Manage late arrivals and early departures
• Ensure safety, security, and emergency procedures are followed
• Conduct nightly audits and prepare operational reports
• Support and lead the night team to maintain premium service standards
• Resolve guest issues promptly, ensuring a seamless experience
• Monitor cleanliness and presentation of public areas overnight
• Liaise with other departments to ensure continuity across shift
• Act as a Loyalty Ambassador, promoting ALL membership and benefits
• Follow up on guest feedback and assist with responses to ensure satisfaction and retention

Skills

Guest service excellence

Team leadership

Calm under pressure

Excellent communication

Cultural awareness

Attention to detail

Front office leadership

Night Audit experience

Hospitality software literacy

Tools

Excel

Opera Cloud

Job description

Company Description

About Pullman Adelaide

Pullman Adelaide is a premium hotel experience located in the heart of the Adelaide CBD at 16 Hindmarsh Square. Since joining the Accor network in October 2017, we’ve established ourselves as a leading destination for contemporary, high-quality hospitality—where comfort, style, and service come together seamlessly.

With 308 thoughtfully designed guestrooms, a vibrant restaurant and bar, and top-floor meeting spaces offering sweeping city views, we cater to modern travelers and professionals who value excellence and connection. Our team is driven by a passion for delivering memorable guest experiences through innovation, warmth, and attention to detail.

Join Pullman Adelaide and be part of a dynamic, inclusive workplace where your talent helps shape the future of premium hospitality.

Job Description

Night Manager at Pullman Adelaide

We are seeking a Night Manager to join our Front Office team at Pullman Adelaide. Reporting directly to the Front Office Manager, this pivotal role assumes full responsibility for hotel operations overnight as a relief of our Night Manager and acting as Duty Manager and representing senior leadership in the absence of the General Manager.

This is a high-impact opportunity to elevate your professional profile within Australia’s largest hotel network. As a relief Night Manager, you’ll play a key role in delivering exceptional guest service, ensuring operational excellence, and supporting a team culture built on care, collaboration, and premium hospitality standards.

Key duties of this role will include, but not limited to:

• Oversee hotel operations during overnight 2-3 shifts per week, acting as Duty Manager
• Manage late arrivals, early departures, and guest inquiries with professionalism
• Ensure safety, security, and emergency procedures are followed
• Conduct nightly audits and prepare operational reports
• Support and lead the night team to maintain premium service standards
• Resolve guest issues promptly, ensuring a seamless experience
• Monitor cleanliness and presentation of public areas overnight
• Liaise with other departments to ensure continuity across shift
• Act as a Loyalty Ambassador, promoting Accor Live Limitless (ALL) membership and benefits
• Follow up on guest feedback and assist with responses to ensure satisfaction and retention

Qualifications

What We’re Looking For

To thrive in this pivotal overnight leadership role, you’ll bring a blend of operational expertise, guest-focused energy, and a calm, confident presence. You’ll be the face of Pullman Adelaide after hours—ensuring every guest feels welcome, safe, and valued.

Key Attributes & Skills

• Proven ability to deliver exceptional guest service and uphold operational excellence
• A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories
• Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
• Outstanding communication skills—both written and verbal
• Strong cultural awareness and ability to work effectively within a diverse team, aligned with Accor’s purpose of connecting cultures, with heartfelt care.
• Impeccable attention to detail and a proactive approach to problem-solving
• Minimum 3 years’ experience in a front office leadership/supervisory role within a hotel environment (premium setting preferred)
• Previous experience in Night Audit and/or Front Office Supervisor roles preferred
• High level of computer literacy; Excel and Opera Cloud experience highly regarded
• Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people (age care sector)
• Current and valid Full Driver License, with the confidence to drive both manual and automatic vehicles.

Additional Information

What Is In It For You

• ALL Heartist, Employee benefit card, offering discounted rates in Accor and partners worldwide
• Duty meals
• Laundered uniform
• Ability to grow a career within our property and beyond

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

At Accor, we’re committed to making our people feel welcome and valued. That means access to formal training, career development pathways, and exclusive benefits—including discounts at over 3,500 hotels worldwide.

If you're ready to lead with confidence and grow within a transforming hotel environment, we’d love to hear from you.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS