Relief Night Manager

AccorHotel; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

ALL Heartist

Duty meals

Laundered uniform

Career growth

Job summary

Pullman Adelaide is seeking an experienced Night Manager to lead the Front Office team during the overnight shift and act as Duty Manager in the absence of senior leadership. You will ensure guest satisfaction, safety and smooth operations across all night-time functions.

Reporting to the Front Office Manager, this role emphasizes premium service, team leadership, and a calm, proactive presence to uphold Accor's standards in Australia’s largest hotel network.

Qualifications

• Minimum 3 years’ experience in a front office leadership/supervisory role in a hotel.
• Experience in Night Audit and/or Front Office Supervisor roles preferred.
• High level of computer literacy and familiarity with Opera Cloud and Excel.
• Certifications/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people.

Responsibilities

• Oversee hotel operations during overnight shifts, acting as Duty Manager.
• Lead the night team to maintain premium service standards.
• Manage late arrivals, early departures, and guest inquiries with professionalism.
• Ensure safety, security and emergency procedures are followed.
• Conduct nightly audits and prepare operational reports.
• Promote Accor Live Limitless (ALL) loyalty benefits to guests.
• Coordinate with other departments to ensure seamless handovers across shifts.

Skills

Guest service

Operational excellence

Team leadership

Communication skills

Diplomacy

Problem solving

Attention to detail

Night audit

Opera Cloud

Excel

Tools

Opera Cloud

Excel

Job description

About Pullman Adelaide

Pullman Adelaide is a premium hotel experience located in the heart of the Adelaide CBD at 16 Hindmarsh Square. Since joining the Accor network in October 2017, we’ve established ourselves as a leading destination for contemporary, high-quality hospitality—where comfort, style, and service come together seamlessly.

With 308 thoughtfully designed guestrooms, a vibrant restaurant and bar, and top-floor meeting spaces offering sweeping city views, we cater to modern travelers and professionals who value excellence and connection. Our team is driven by a passion for delivering memorable guest experiences through innovation, warmth, and attention to detail.

Join Pullman Adelaide and be part of a dynamic, inclusive workplace where your talent helps shape the future of premium hospitality.

Night Manager at Pullman Adelaide

We are seeking a Night Manager to join our Front Office team at Pullman Adelaide. Reporting directly to the Front Office Manager, this pivotal role assumes full responsibility for hotel operations overnight as a relief of our Night Manager and acting as Duty Manager and representing senior leadership in the absence of the General Manager.

This is a high-impact opportunity to elevate your professional profile within Australia’s largest hotel network. As a relief Night Manager, you’ll play a key role in delivering exceptional guest service, ensuring operational excellence, and supporting a team culture built on care, collaboration, and premium hospitality standards.

Some of the key duties of this role will include, but not limited to:

• Oversee hotel operations during overnight 2-3 shifts per week, acting as Duty Manager
• Manage late arrivals, early departures, and guest inquiries with professionalism
• Ensure safety, security, and emergency procedures are followed
• Conduct nightly audits and prepare operational reports
• Support and lead the night team to maintain premium service standards
• Resolve guest issues promptly, ensuring a seamless experience
• Monitor cleanliness and presentation of public areas overnight
• Liaise with other departments to ensure continuity across shift
• Act as a Loyalty Ambassador, promoting Accor Live Limitless (ALL) membership and benefits
• Follow up on guest feedback and assist with responses to ensure satisfaction and retention

What We’re Looking For

To thrive in this pivotal overnight leadership role, you’ll bring a blend of operational expertise, guest-focused energy, and a calm, confident presence. You’ll be the face of Pullman Adelaide after hours—ensuring every guest feels welcome, safe, and valued.

Key Attributes & Skills

• Proven ability to deliver exceptional guest service and uphold operational excellence
• A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories
• Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
• Outstanding communication skills—both written and verbal
• Strong cultural awareness and ability to work effectively within a diverse team, aligned with Accor’s purpose of connecting cultures, with heartfelt care.
• Impeccable attention to detail and a proactive approach to problem-solving
• Minimum 3 years’ experience in a front office leadership/supervisory role within a hotel environment (premium setting preferred)
• Previous experience in Night Audit and/or Front Office Supervisor roles preferred
• High level of computer literacy; Excel and Opera Cloud experience highly regarded
• Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people (age care sector)
• Current and valid Full Driver License, with the confidence to drive both manual and automatic vehicles.

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor and partners worldwide
• Duty meals
• Laundered uniform
• Ability to grow a career within our property and beyond

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

At Accor, we’re committed to making our people feel welcome and valued. That means access to formal training, career development pathways, and exclusive benefits—including discounts at over 3,500 hotels worldwide.

If you're ready to lead with confidence and grow within a transforming hotel environment, we’d love to hear from you.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS