Front Office Duty Manager

Pullman; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounted accom & F&B

Dry cleaning

Car parking

Service recognition

Progressive leave

Employee assistance

Job summary

Accor's Pullman Sydney Airport is seeking a Full Time Front Office Assistant (Duty) Manager to lead guest services across 229 rooms, an executive lounge and four conference rooms. Reporting to the Front Office Manager, you’ll drive guest satisfaction and loyalty with proactive leadership and a positive guest-first attitude.

You will mentor the Front Office team, manage check-in/out, and support operations during peak times while upholding Accor values and brand standards at the heart of our busy

Qualifications

• Experience in a similar hotel role.
• Confident to initiate conversations and build relationships.
• Entrepreneurial spirit with energy and drive.
• Strong time management and multitasking skills.
• Fidelio or Opera PMS experience; hotSOS preferred.
• Flexible to work varied shifts incl. weekends/public holidays.
• Unlimited work rights in Australia.

Responsibilities

• Act as a role model for Front Office team.
• Drive loyalty sign ups towards targets and initiatives.
• Lead by example in guest interactions and responsiveness.
• Resolve guest issues proactively and productively.
• Provide guidance and training to the team.
• Assist with check-in/check-out and guest procedures.
• Support other hotel areas during peak times.
• Maintain health and safety for guests and staff.
• Uphold Accor and Heartist values and brand standards.

Skills

Hotel experience

People skills

Time management

Entrepreneurial spirit

Fidelio Opera

Flexibility

Australian work rights

Tools

Fidelio/Opera PMS

hotSOS

Job description

At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.

Pullman Sydney Airportis located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The premium 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. With five multifunctional spaces – including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone – every detail at our hotel is considered to empower connection, creativity, and focus. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.

Job Description

Pullman Sydney Airportis currently seeking a Full Time Front Office Assistant (Duty) Managerto join our property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms.Reporting directly to the Front Office Manager, this role is primarily responsible for ensuring a high level of guest service at all times across the hotel.

• Acting as a role model for the Front Office team.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
• Leading by example when attending to guest requests, being proactive and resourceful.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Providing guidance, supporting training and leading the team
• Actively resolving guest complaints and challenges
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members.
• Maintain a high level of personal presentation as an ambassador for the hotel
• Always upholding Accor and Heartist values & Pullman brand standards

Qualifications

• Experience in a similar role in a hotel.
• Confidence and the ability to approach people to initiate conversations andbuild relationships
• Entrepreneurial spirit with drive, ambition and high level of energy
• Time management and multi-tasking skills.
• Experience in Fidelio or Opera PMS, hotSOS is highly preferred.
• Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
• Unlimited work rights in Australia

Additional Information

At Accor, we believe HOSPITALITY IS A WORK OF HEART!

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way:

• Get mentored by our experienced Front Office Manager.
• Endless growth opportunities across the much-loved Accor Brands
• Discounted accommodation & Food and Beverage with Accor worldwide from day one
• Complimentary dry cleaning & car parking
• Annual Service Recognition andAccor Tenure Milestone recognition
• Industry leading Progressive leave policies
• Access to Accor Employee Assistance Program andmuch more Accor Partner Benefits.