Relief Assistant Manager (Duty Manager)

ibis, ibis Styles, ibis budget; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

All Heartist benefits

Employee discount card

Learn your Way Academy

Global growth opportunities

CSR activities

Job summary

Accor’s ibis Adelaide is seeking an Assistant Manager to lead the front office and keep the guest experience vibrant from check-in to check-out.

You will coach teams, respond to guest feedback, and ensure safety standards while driving loyalty and cross-department collaboration in a fast-paced environment.

Qualifications

• Proven experience in Hotel Front Office leadership roles.
• Current RP Badge and RSA accreditation.
• Flexibility to work varied shifts and peak times.

Responsibilities

• Lead the guest journey from check-in to check-out with flair.
• Coach and energize the team to deliver seamless service.
• Address guest feedback and turn issues into positives.
• Maintain safety and security standards across the hotel.
• Drive loyalty and engage guests as VIPs.
• Collaborate across departments to ensure smooth operations.

Skills

Front Office leadership

Guest service mindset

Team motivation

Problem solving

Education

RP Badge

RSA (SA) accreditation

Tools

Opera Cloud PMS

Microsoft Word

Outlook

Job description

Who are we?

Since opening in mid-2014, ibis Adelaide has made a bold impact in the market as a standout economy product—combining striking aesthetic appeal with a deep understanding of guest needs. Our commitment to excellence is reflected in our consistent outperformance of guest and employee engagement targets, driven by a strong, stable team that keeps us future-focused and goal-oriented. We're proud to have been inducted into the South Australian Tourism Awards Hall of Fame for three consecutive years—2023, 2024, and 2025—recognising our sustained leadership and innovation in the hospitality industry.

Company Description

Who are we?

Since opening in mid-2014, ibis Adelaide has made a bold impact in the market as a standout economy product—combining striking aesthetic appeal with a deep understanding of guest needs. Our commitment to excellence is reflected in our consistent outperformance of guest and employee engagement targets, driven by a strong, stable team that keeps us future-focused and goal-oriented. We're proud to have been inducted into the South Australian Tourism Awards Hall of Fame for three consecutive years—2023, 2024, and 2025—recognising our sustained leadership and innovation in the hospitality industry.

Join us at Accor, where life pulses with passion!

A pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

Hospitality is a work of heart

Join us and become a Heartist®.

Job Description

At ibis, we’re punk, we’re funk, we’re rock—and we’re unstoppable go-getters. We don’t just follow trends, we set them. We bring bold energy, big personality, and serious passion to everything we do.

Our Assistant Managers Are The Heartbeat Of Our Hotel, Keeping The Vibe High And The Service Seamless. Here’s How They Make The Magic Happen

• Lead the guest journey from check-in to check-out with flair and efficiency
• Tune in to guest feedback and turn any hiccup into a high-five moment
• Coach, support, and energize the team to bring their best every shift
• Keep safety and security on point—always
• Drive loyalty like a pro, making every member feel like a VIP
• Jump in across departments to keep the show running smoothly

If you’re ready to rock the hospitality world, we’re ready to meet you.

Qualifications

To thrive in this role, you’ll need to bring your go-getter energy—think bold, proactive, adaptable, and always ready to roll up your sleeves. You’re someone who leads with confidence, solves problems with flair, and keeps the vibe high no matter the shift.

Here’s What You’ll Need To Succeed

• Proven experience in Hotel Front Office as an Assistant Manager, Duty Manager, or Team Leader
• Tech-savvy with solid skills in Opera Cloud (or similar PMS), Microsoft Word, and Outlook
• Current and valid First Aid and CPR certification
• RP Badge and Responsible Service of Alcohol accreditation valid in South Australia
• Flexibility to work across a variety of shifts—from early mornings, late nights, overnight shifts, weekends, and public holidays as business demands

If you’re a natural motivator, a solution seeker, and someone who thrives in fast-paced environments, we want you on our team. Let’s make hospitality rock!

Additional Information

What Is In It For You

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• FlareHR Discounts Catalogue

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS