Guest Service Agent

ibis, ibis Styles, ibis budget; City of Melbourne; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Discounted rates

Development opportunities

Mentorship by Accor pros

Job summary

ibis Budget Melbourne CBD in Melbourne CBD is seeking a part-time Night Auditor to join our team. Located in the centre of Melbourne, our 146-room property serves as the basecamp for guests’ urban adventures and offers a hub for overnight operations.

The role focuses on night-time reception, reservations, guest accounts and ensuring safety and guest satisfaction across the overnight shift.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Thrives under pressure with strong organisational skills.
• Proficient in written and verbal communication.

Responsibilities

• Roll out the red carpet of hospitality, from check-in to check-out.
• Communicate with guests and colleagues to ensure cohesive collaboration.
• Handle reservations and guest accounts accurately.
• Oversee overnight operations and maintain guest satisfaction and safety.
• Prepare daily reports and conduct audits.
• Confirm reservation details and in-house guest information.
• Maximise guest satisfaction and respond to requests efficiently.

Skills

Hotel front desk operations

Customer service

Team collaboration

Multitasking

Communication skills

Time management

Night shifts availability

Australian working rights

Job description

Company Description

"Hospitality is a work of Heart" at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Located in the centre of Melbourne, ibis Budget Melbourne CBD is the perfect destination for guests to experience all that Melbourne has to offer! With our 146 guest rooms we are the basecamp for our guests urban adventures. We are currently seeking part time Night Auditor to join our team.

What You’ll Be Doing

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts
• Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
• Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
• Prepare and distribute relevant reports to relevant departments.
• Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
• Maximising guest satisfaction as well as the safety and security of the property.
• Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
• Valid Australian working rights

What’s In It For You

• Employee benefit card offering discounted rates with Accor and our partners worldwide for you and your family
• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our Commitment To Diversity & Inclusion

At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.