Release Manager

Worldline; Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Worldline employee benefits

Job summary

Worldline Service Australia seeks an experienced Release Manager to oversee planning, coordination and governance of technology releases across the Australian arm. You will ensure releases align with change standards and operational readiness, coordinating across projects and BAU teams to safeguard production stability.

The role requires ITIL release knowledge, strong planning and stakeholder skills, and familiarity with payments/financial services.

Qualifications

• Essential: enterprise release management experience and ITIL knowledge.
• Excellent planning, governance and coordination capabilities.
• Strong stakeholder engagement and clear communication skills.

Responsibilities

• Lead release planning and governance across WSA environments.
• Maintain release calendar and coordinate planning across projects and BAU.
• Define release scope, schedules and approvals.
• Coordinate production releases and manage dependencies.
• Validate testing, documentation and rollback plans.
• Oversight of deployment activities and hypercare.
• Engage with Change Manager and CAB; escalate issues as needed.
• Maintain release metrics and reporting documentation.

Skills

Enterprise release management

ITIL change & release

Stakeholder management

Planning & coordination

Education

Degree in IT or equivalent experience

Tools

ServiceNow

Job description

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

Our Team

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

Your mission

Lead the planning, coordination and governance of technology releases across WSA, ensuring releases are delivered in accordance with change management standards, release schedules and operational readiness requirements.

The opportunity

We are looking for an energetic release manager who can help us uplift our release management practices across all environments who has exposure to banking, finance or payment organisations.

Day-to-day responsibilities

Key Accountabilities

• Release Planning & Governance
• Maintain the release calendar.
• Coordinate release planning across projects and BAU.
• Define release scope and schedules.
• Facilitate governance and approvals.
• Release Coordination
• Coordinate production releases.
• Manage dependencies.
• Validate implementation and rollback plans.
• Chair release readiness meetings.
• Operational Readiness
• Confirm testing, documentation and approvals.
• Ensure support readiness.
• Validate operational acceptance.
• Risk & Change Management
• Assess release risks.
• Work with the Change Manager and CAB.
• Escalate issues.
• Deployment Oversight
• Oversee production deployments.
• Coordinate hypercare.
• Lead PIRs.
• Reporting
• Maintain release metrics and documentation.

Skills & Experience

Essential

• Enterprise release management experience.
• ITIL Change & Release knowledge.
• Strong stakeholder management.
• Excellent planning and coordination.

Highly Desirable

• Payments industry experience.
• ServiceNow.
• Agile/DevOps.

Leadership Attributes

• Organised, collaborative, customer focused, analytical, decisive, calm under pressure and committed to continuous improvement.

Qualifications

Essential

• Degree in IT or equivalent experience.

Desirable

• ITIL Foundation or higher.
• Agile or Project Management certification.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.