Dashboard & Service Reporting Analyst

Worldline; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Worldline Service Australia invites a motivated dashboard and reporting analyst to build and enhance service reporting for banking and payments clients. You will translate contractual SLAs into KPI calculations, source data, and deliver monthly reports and dashboards using Excel, Power BI or Tableau.

You will collaborate with Data Engineers, ITSM teams and AI Developers to automate reporting and improve governance meetings, contributing to reliable payment services and exceptional customer

Qualifications

• Experience with service reporting and SLA interpretation.
• Proficiency in Excel and BI tools (Power BI/Tableau).
• SQL knowledge is desirable.
• Experience in financial services or payments is beneficial.
• Familiarity with Service Now, Jira and Slack is advantageous.

Responsibilities

• Review customer contracts and define KPI calculations.
• Identify data sources and develop monthly service reports.
• Create dashboards and document reporting processes.
• Automate reporting with Data Engineers and AI Developers.
• Support governance meetings.

Skills

Service reporting

SLA interpretation

Excel

Power BI

Tableau

SQL

ITIL Service Level Management

Banking/payments knowledge

Education

Degree in IT

Diploma in Business Analytics

ITIL Foundation

Power BI certification

Tools

Service Now

Jira

Slack

Job description

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

Our Team

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

Your mission

Establish and deliver the operational reporting capability required to support contractual service reporting obligations. Interpret contractual service level requirements, identify authoritative data sources, develop monthly service reports and progressively automate reporting.

The opportunity

We are looking for an energetic dashboard and reporting analyst who can help us build our reporting from various service management tools who has exposure to banking, finance or payment organisations.

Day-to-day responsibilities

Key Accountabilities

Review customer contracts; develop SLA reporting catalogue; define KPI calculations; identify and validate data sources; produce monthly customer reports; develop dashboards; document reporting processes; automate reporting with Data Engineers and AI Developers; support governance meetings.

Skills & Experience

Experience with service reporting, SLA interpretation, Excel, Power BI/Tableau, SQL (desirable), ITIL Service Level Management, financial services or payments.

Skilled in Service Now, Jira, Slack and various incident management tools are a strong advantage.

Leadership Attributes

Analytical, customer focused, collaborative, detail oriented, organised, process improvement mindset, high integrity.

Who are we looking for

Qualifications

Degree or Diploma in IT, Business Analytics, Data Analytics or equivalent experience. ITIL Foundation and Power BI certification desirable.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.