Test Analyst - Senior

Worldline; City of Melbourne; On-site; AUD 130,000 - 170,000; Full time

Job summary

Worldline Service Australia is seeking a hands-on Test Lead to govern testing across payment solutions. You will manage environments, coordinate offshore testing, and ensure changes meet quality expectations before implementation.

Ideal candidates bring leadership in software testing within financial services, strong SDLC knowledge, and experience with ServiceNow, Jira, and Confluence. This role demands stakeholder collaboration and delivery excellence.

Qualifications

• Significant experience leading software testing.
• Experience managing test environments.
• Strong SDLC knowledge.
• Experience reviewing offshore testing.
• Excellent stakeholder management.
• Strong analytical and communication skills.

Responsibilities

• Develop and maintain the WSA Test Strategy.
• Establish testing standards, governance and quality gates.
• Own all non-production environments.
• Coordinate environment availability across projects.
• Develop test plans and schedules.
• Coordinate system, integration and regression testing.
• Perform testing where local execution is required.
• Support User Acceptance Testing.
• Manage defects through to resolution.
• Coordinate testing across merchant acquiring platforms.
• Validate payment terminal, gateway and settlement changes.
• Support ServiceNow, reporting, customer portal and workflow automation testing.
• Produce testing dashboards and executive reporting.
• Report on quality metrics, defects, environment availability and production readiness

Skills

Test leadership

Test planning

Environment management

Stakeholder management

SDLC knowledge

Agile delivery

Education

Degree in Information Technology or equivalent experience

Tools

Jira

Confluence

ServiceNow

Job description

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

Our Team

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

Your mission

Lead, manage and perform the testing capability for Worldline Services Australia by ensuring appropriate testing governance, environment management, test execution and quality assurance across all technology changes. The role is accountable for maintaining fit-for-purpose test environments, coordinating testing activities, validating offshore testing outcomes and ensuring changes meet functional, operational and customer quality expectations before implementation.

The opportunity

We are looking for an energetic hands on test lead with experience in payments solutions and exposure to banking and finance organisations.

Day-to-day responsibilities

Key Accountabilities

• Develop and maintain the WSA Test Strategy.
• Establish testing standards, governance and quality gates.
• Define testing entry and exit criteria.
• Develop testing metrics and reporting.
• Own all non-production environments.
• Coordinate environment availability across projects.
• Manage environment scheduling and conflicts.
• Coordinate environment refreshes and test data.
• Monitor environment stability and availability.

Test Planning & Execution

• Develop test plans and schedules.
• Coordinate system, integration and regression testing.
• Perform testing where local execution is required.
• Support User Acceptance Testing.
• Manage defects through to resolution.

Offshore Testing Quality Assurance

• Review offshore test plans and test cases.
• Validate test evidence and quality.
• Ensure adequate regression testing has been completed.
• Recommend production readiness.

Payments & Operational Testing

• Coordinate testing across merchant acquiring platforms.
• Validate payment terminal, gateway and settlement changes.
• Support ServiceNow, reporting, customer portal and workflow automation testing.

Reporting

• Produce testing dashboards and executive reporting.
• Report on quality metrics, defects, environment availability and production readiness

Who are we looking for

You come from a payments or financial services background and are keen to hit the ground running. Strong analytical thinker ready to work in a fast paced environment who is familiar with the challenges of testing in complex environments.

Experience

Essential

• Significant experience leading software testing.
• Experience managing test environments.
• Strong SDLC knowledge.
• Experience reviewing offshore testing.
• Excellent stakeholder management.
• Strong analytical and communication skills.

Highly Desirable

• Payments or merchant acquiring experience.
• ServiceNow.
• Jira and Confluence.
• API and integration testing.
• Test automation.
• Agile delivery.
• ITIL Foundation.

Leadership Attributes

Quality focused, analytical, collaborative, organised, customer focused, influential, detail orientated, calm under pressure and committed to continuous improvement.

Qualifications

Essential

• Degree in Information Technology or equivalent experience.

Desirable

• ISTQB Test Manager or Advanced Test Analyst.
• ITIL Foundation.
• Agile Testing Certification.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.