Program Manager - Transition

Worldline; City of Melbourne; On-site; AUD 170,000 - 210,000; Full time

Job summary

Worldline Service Australia seeks an energetic ITIL-skilled program manager to lead the Transition Program and establish governance and integrated delivery controls for the separation and operating model transition.

The role coordinates all WSA workstreams, manages obligations and dependencies, and ensures data, documentation and transition deliverables are provided securely and on schedule.

Qualifications

• Essential: tertiary qualification or equivalent senior professional experience.
• Demonstrated senior program management experience delivering complex enterprise change.

Responsibilities

• Establish WSA transition program structure, governance framework and delivery discipline.
• Develop an integrated program plan covering all WSA-controlled workstreams and dependencies.
• Coordinate governance forums with terms of reference and reporting cadences.
• Manage risks, issues, dependencies, decisions, actions and change requests.
• Produce executive dashboards, status reports and milestone forecasts.
• Maintain traceability between contractual obligations and program activities.
• Oversee data discovery, separation activities and operational readiness.
• Ensure documentation, controls and ownership are in place before handover.

Skills

Program management

ITIL

Governance

Stakeholder management

Risk management

Leadership

Education

Tertiary qualification in information technology, business, engineering or related discipline

Tools

ServiceNow

Slack

Jira

Job description

About The Team

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

About The Team

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

Our Team

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

The Transition Program has been established to support Worldline Service Australia (WSA) through the transition to a new contract and operating model, while enabling the orderly transfer of the existing joint venture responsibilities back to ANZ. The program is accountable only for the WSA-controlled scope. ANZ will establish and manage its own target-state solutions, operating environment and migration activities through corresponding ANZ program and workstream leads.

WSA will provide the data, operational knowledge, documentation, technology separation activities and transition support required under the agreed arrangements. The program will also establish WSA's future operational capabilities, including corporate IT, a secure customer service portal and workflow automation across ServiceNow, Slack and Jira.

Your mission

Lead the WSA Transition Program and establish the program management discipline, governance and integrated delivery controls required to execute the separation and operating model transition. The role is accountable for coordinating all WSA workstreams, managing WSA obligations and dependencies, and ensuring that agreed data, documentation and operational transition deliverables are provided to ANZ accurately, securely and on schedule.

The opportunity

We are looking for an energetic ITIL skilled program manager with a broad technology experience to join our team.

Day-to-day Responsibilities

Program Leadership and Governance

• Establish the WSA transition program structure, governance framework, delivery methodology and program management standards.
• Develop and maintain an integrated program plan covering all WSA-controlled workstreams, milestones and dependencies.
• Establish Steering Committee, program leadership and workstream governance forums with clear terms of reference and reporting cadences.
• Implement consistent management of risks, assumptions, issues, dependencies, decisions, actions and change requests.
• Produce accurate executive dashboards, status reports, milestone forecasts and decision papers.
• Maintain traceability between contractual obligations, transition deliverables, acceptance criteria and program activities.
• Coordinate resource planning, delivery priorities and cross-workstream dependencies.
• Escalate material delivery, operational, security, data or contractual risks in a timely manner.
• Establish a reusable program management discipline and governance model for future WSA initiatives.

WSA Corporate IT Establishment and Separation

• Provide oversight to the Project Manager - Corporate IT responsible for establishing the WSA corporate technology environment.
• Coordinate WSA activities covering identity and access management, end-user computing, collaboration platforms, corporate applications, connectivity and security tooling.
• Ensure corporate IT services are operational, secure, supportable and ready before transition milestones.
• Manage dependencies between corporate IT separation, user migration, access requirements and operational readiness.
• Ensure relevant documentation, support arrangements, controls and ownership are in place before handover to business-as-usual operations.

Data Discovery and Transition

• Provide leadership to the Data Transition Lead and Data Engineer responsible for discovering, understanding, extracting and presenting agreed data to ANZ.
• Establish a structured discovery process to identify relevant data sources, data ownership, data lineage, retention requirements, security classifications and known data quality issues.
• Coordinate the definition and agreement of datasets, file formats, delivery mechanisms, schedules, validation rules and acceptance evidence with ANZ counterparts.
• Oversee data profiling, extraction, cleansing where agreed, validation, reconciliation and secure transfer activities.
• Ensure delivered datasets are supported by appropriate data dictionaries, structural descriptions, control totals and reconciliation evidence.
• Manage queries and clarification requests relating to the meaning, structure, provenance and quality of data supplied by WSA.
• Ensure data handling complies with contractual, privacy, security, confidentiality and records-management obligations.
• Maintain clear accountability boundaries between WSA data provision activities and ANZ target-state migration activities.

Who Are We Looking For

• Extensive experience leading complex technology, separation, transition or operating model programs.
• Demonstrated experience establishing program governance, integrated planning and delivery disciplines in an environment where these capabilities are not yet mature.
• Proven ability to manage multiple interdependent workstreams across technology, data, operations and corporate functions.
• Experience managing organisational boundaries where delivery responsibilities are shared between separate companies or counterpart programs.
• Strong understanding of data transition, data governance, secure data handling and reconciliation controls.
• Experience overseeing corporate IT establishment or separation activities.
• Experience delivering operational readiness, service transition and business-as-usual handover.
• Excellent executive reporting, stakeholder management, facilitation, negotiation and written communication skills.
• Demonstrated ability to manage ambiguity, discover hidden complexity and convert uncertain requirements into structured delivery plans.
• Experience operating in regulated, security-sensitive or customer-data-intensive environments.

Qualifications

Essential

• Tertiary qualification in information technology, business, engineering or a related discipline, or equivalent senior professional experience.
• Demonstrated senior program management experience delivering complex enterprise change.

Desirable

• Managing Successful Programmes (MSP), PMP or PRINCE2 Practitioner certification.
• Agile, SAFe or equivalent delivery certification.
• ITIL Foundation or higher.
• Formal change management qualification.
• Data governance, privacy, security or risk management certification.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.