Automation and Integration Engineer

Worldline; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Worldline Service Australia (WSA) is seeking an Automation Engineer to design, develop and maintain secure integrations, workflow automation and AI-enabled operational solutions that underpin our service delivery. The role focuses on connecting business systems, automating processes and building intelligent workflows that improve service reliability.

You will collaborate with analysts, engineers and operations teams to deliver robust automation across payment services, contributing to a

Qualifications

• Significant experience in systems integration and automation.
• Strong API development experience.
• Experience with workflow orchestration platforms.
• Cloud-native application development.
• Experience developing secure integrations.
• Excellent analytical and stakeholder management skills.

Responsibilities

• Design and develop system integrations between ServiceNow and enterprise platforms.
• Develop REST APIs, web services and event-driven integrations.
• Build reusable integration components.
• Ensure secure data exchange between internal and external systems.
• Develop workflow automation solutions to reduce manual effort.
• Design and implement orchestration across multiple business systems.
• Optimise operational processes through automation.
• Support robotic and low-code automation initiatives where appropriate.
• Develop AI-enabled operational workflows.
• Implement intelligent document processing.
• Integrate Large Language Models (LLMs) into automation solutions.
• Develop AI-assisted operational tools and knowledge management capabilities.
• Develop and maintain automation platforms and integration services.
• Support cloud-native deployment models.
• Implement monitoring, logging and alerting.
• Maintain solution documentation and technical standards.
• Work closely with Business Analysts, Full Stack Engineers, Testing Lead, Release Manager and operational teams to deliver business outcomes.

Skills

Systems integration

Automation

API development

Workflow orchestration

Cloud-native development

Secure integrations

Stakeholder management

Analytical thinking

Education

Degree in Computer Science/Software Engineering/IT

Tools

ServiceNow

Azure Integration Services

AWS

n8n

Power Automate

Job description

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

Our Team

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

Your mission

Design, develop and maintain secure integrations, workflow automation and AI-enabled operational solutions that support the WSA operating model. The role is responsible for connecting business systems, automating operational processes and developing intelligent workflows that improve service delivery, reduce manual processing and support continual improvement.

The opportunity

We are looking for an energetic Automation Engineer who can help us develop our customer facing portal integration with our various service management tools who has exposure to banking, finance and payment organisations.

Day-to-day responsibilities

Key Accountabilities

Integration Development

• Design and develop system integrations between ServiceNow and enterprise platforms.
• Develop REST APIs, web services and event-driven integrations.
• Build reusable integration components.
• Ensure secure data exchange between internal and external systems.

Workflow & Process Automation

• Develop workflow automation solutions to reduce manual effort.
• Design and implement orchestration across multiple business systems.
• Optimise operational processes through automation.
• Support robotic and low-code automation initiatives where appropriate.

AI Solution Development

• Develop AI-enabled operational workflows.
• Implement intelligent document processing.
• Integrate Large Language Models (LLMs) into automation solutions.
• Develop AI-assisted operational tools and knowledge management capabilities.

Platform Engineering

• Develop and maintain automation platforms and integration services.
• Support cloud-native deployment models.
• Implement monitoring, logging and alerting.
• Maintain solution documentation and technical standards.

Collaboration

• Work closely with Business Analysts, Full Stack Engineers, Testing Lead, Release Manager and operational teams to deliver business outcomes.

Who are we looking for

Skills & Experience

Essential

• Significant experience in systems integration and automation.
• Strong API development experience.
• Experience with workflow orchestration platforms.
• Cloud-native application development.
• Experience developing secure integrations.
• Excellent analytical and stakeholder management skills.

Highly Desirable

• AI and Large Language Model (LLM) integration.
• ServiceNow integration development.
• Azure Integration Services, AWS or equivalent.
• n8n, Power Automate or similar automation platforms.
• Payments or financial services experience.
• DevSecOps and CI/CD pipelines.

Qualifications

Essential

• Degree in Computer Science, Software Engineering, Information Technology or equivalent experience.

Desirable

• Cloud certifications.
• Integration platform certifications.
• AI or machine learning certifications.
• Agile certification.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.