Risk & Compliance Manager

Worldline; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Worldline Service Australia is seeking a risk and compliance manager to integrate with the risk framework, monitor compliance, coordinate audits and drive continual improvement across operational controls. You will work in a payments/financial services environment with CPS230/234 obligations and strong governance requirements.

The role emphasizes risk assessment, governance reporting, and remediation activities, with exposure to APRA obligations and service delivery controls across IT and

Qualifications

• Significant operational risk management experience in financial services.
• Experience in governance and audit management.
• Experience developing operational controls.
• APRA Prudential Standards familiarity (CPS 230/234) is highly desirable.
• Merchant acquiring or payments industry exposure is advantageous.
• ITIL, ISO 27001, PCI DSS, ISO 22301 certifications are desirable.

Responsibilities

• Understand and implement the global Operational Risk Framework for Worldline Service Australia.
• Facilitate operational risk assessments and maintain risk registers.
• Monitor treatment plans and emerging risks; prepare executive risk reporting.
• Monitor contractual and APRA-related supplier obligations; coordinate evidence requests and reviews.
• Prepare governance reporting and coordinate Risk Committee activities; maintain documentation and action registers.
• Review and improve controls across Incident, Change, Problem, Access, BC/DR, InfoSec, Third Party Risk and SL Manager.
• Coordinate internal and external audits and remediation activities.
• Support business continuity planning, resilience testing and crisis exercises.
• Develop and maintain operational policies, standards and procedures; promote risk culture.

Skills

Operational risk management

Governance

Audit management

Stakeholder management

Risk reporting

Operational controls

CPS 230/234

ITIL

ISO 27001

PCI DSS

ISO 22301

ServiceNow GRC

Payments/banking experience

Education

Bachelor degree in Business/IT/Risk

Tools

ServiceNow GRC

Job description

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

Our Team

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

Your mission

Integrate with the Worldline risk and compliance framework, implement and maintain the operational risk and compliance framework supporting Worldline Services Australia's service delivery obligations. The role embeds risk management practices, monitors compliance, coordinates audits, manages operational risk registers, supports governance forums and drives continual improvement across operational controls.

The opportunity

We are looking for an energetic risk and compliance manager with experience in operational risk, compliance and exposure to banking and finance compliance challenges.

Day-to-day responsibilities

Key Accountabilities

• Understand the global Operational Risk Framework.
• Facilitate operational risk assessments and maintain risk registers.
• Monitor treatment plans and emerging risks.
• Prepare executive risk reporting.

Regulatory & Contractual Compliance

• Monitor contractual compliance.
• Support APRA-related supplier obligations.
• Coordinate evidence requests and compliance reviews.

Governance

• Prepare governance reporting.
• Coordinate Risk Committee activities.
• Maintain governance documentation and action registers.
  

Control Assurance

• Review controls across Incident, Change, Problem, Access, Business Continuity, Disaster Recovery, Information Security, Third Party Risk and Service Level Management.
  

Audit Management

• Coordinate internal and external audits.
• Manage remediation activities and evidence collection.

Operational Resilience

• Support business continuity planning, resilience testing and crisis exercises.
  

Policy & Process Management

• Develop and maintain operational policies, standards and procedures.
• Promote a strong operational risk culture.

Who are we looking for

You come from a payments or financial services background who is keen to hit the ground running. Strong analytical thinker ready to work in a fast paced environment who is familiar with CPS 230 and CPS234 obligations

Experience
Essential
Significant operational risk management experience.Financial services experience.
Strong governance and audit management capability.
Excellent stakeholder management and reporting skills.
Experience developing operational controls.
Highly Desirable
APRA Prudential Standards (CPS 230, CPS 234 and related standards).
Merchant acquiring or payments industry experience.
ITIL, ISO 27001, PCI DSS, ISO 22301.
ServiceNow GRC.

Leadership Attributes

High integrity, commercially aware, collaborative, analytical, influential, calm under pressure, detail focused and committed to continuous improvement.

Qualifications

Degree in Business, Risk, Information Technology or equivalent experience. Professional risk, ITIL or ISO certifications are desirable.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.