Relationship-Driven Internal Sales & Support

Bitek NSW PTY LTD; Sydney; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Weekday hours

Onboarding and training

People-first culture

Career progression

Purposeful work

Job summary

Bitek NSW Pty Ltd is seeking an Internal Sales / Customer Service professional to engage with customers, support sales growth, and help deliver a responsive, people-first service environment. This onsite role at our Sydney-area facility emphasizes building lasting relationships with contractors, installers and wholesalers across Australia.

The position involves handling inbound inquiries, converting to orders, and proactively supporting the sales team to ensure accurate processing and timely

Qualifications

• 1–2 years in internal sales or customer service roles.
• Experience handling inbound/outbound inquiries and processing orders.

Responsibilities

• Manage inbound phone and email inquiries and convert to sales.
• Make outbound calls/emails to promote specials and drive sales.
• Prepare quotes, orders, returns, and credits accurately.
• Maintain CRM records and update customer activity.
• Support external reps with day-to-day customer contact.
• Identify upsell/cross-sell opportunities with customers.

Skills

Customer service

Internal sales

Phone support

Email support

CRM systems

Tools

MYOB

NetSuite

Salesforce

Job description

Bitek NSW Pty Ltd is seeking an Internal Sales / Customer Service professional to engage with customers, support sales growth, and help deliver a responsive, people-first service environment. This onsite role at our Sydney-area facility emphasizes building lasting relationships with contractors, installers and wholesalers across Australia.

The position involves handling inbound inquiries, converting to orders, and proactively supporting the sales team to ensure accurate processing and timely