Regulatory Front Desk Officer (Casual, 8 Weeks)

Public Sector People; Rockhampton Regional; On-site; AUD 41,000 - 55,000; Part time

Job summary

Public Sector People are recruiting for an AO3 Administration Officer with a strong customer service background to support a Queensland Government organisation. You will be the initial point of contact for face-to-face customer inquiries and guide people through processes and requirements in a regulatory setting.

This casual temporary role runs for an initial 8 weeks with full-time hours Monday to Friday, offering exposure to a diverse range of public-facing services and back-office support

Qualifications

• Experience in customer service, front counter, contact centre or government service delivery environment.
• Strong communication and interpersonal skills for diverse customers.
• Ability to interpret and explain policies, procedures or legislation clearly.
• Strong administrative skills across multiple systems and databases.
• Excellent attention to detail and accurate information processing.

Responsibilities

• Provide high-quality face-to-face customer service, information and advice across enquiries.
• Help customers understand legislation, policies and service processes.
• Respond to general enquiries and assist with regulatory, licensing and dispute matters.
• Undertake front counter duties and provide admin support to the regional team.
• Process and maintain information across multiple systems and applications.
• Keep knowledge up-to-date on services, policies and procedures via training and QA.
• Build positive relationships with internal and external stakeholders.
• Participate in community awareness and stakeholder engagement activities.
• Provide professional and respectful service in challenging interactions.
• Contribute to team initiatives and continuous improvement in the regional service centre.

Skills

Customer service

Front counter

Government service delivery

Policy explanation

Administrative skills

Job description

Public Sector People are recruiting for an AO3 Administration Officer with a strong customer service background to support a Queensland Government organisation. You will be the initial point of contact for face-to-face customer inquiries and guide people through processes and requirements in a regulatory setting.

This casual temporary role runs for an initial 8 weeks with full-time hours Monday to Friday, offering exposure to a diverse range of public-facing services and back-office support