Regional IT Support Specialist (On-Call & Travel)

Bega-Cheese; Sydney; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

On-call allowance

Job summary

At Bega Group, the Regional IT Support Analyst is based at the Wetherill Park site in Sydney and supports end users across the eastern seaboard. You will resolve hardware and software issues, assist via video conferencing, and image new systems to the standard operating environment.

The role involves on-call remote support on a roster, with travel to other NSW sites and occasional interstate travel. A proactive mindset and ITIL experience are valued at a major Australian food company.

Qualifications

• Qualifications and/or Certifications in IT.
• Experience in an IT Specialist role providing infrastructure/hardware/application support to multiple sites.
• ITIL experience and certification desired.
• Ability to be proactive and take initiative during non-peak times.
• Passionate and willing to grow with a well-established and iconic Australian brand.

Responsibilities

• Provides 1st and 2nd level support to internal staff for computer and mobile device issues, in person or remote.
• Escalates issues to higher level support or third-party vendors when needed.
• Provides video conferencing assistance and fault finding.
• Images new systems with Bega standard operating environment and coordinates stock with procurement.

Skills

IT support across sites

Hardware troubleshooting

Software troubleshooting

Video conferencing support

Tools

ITIL framework

Job description

At Bega Group, the Regional IT Support Analyst is based at the Wetherill Park site in Sydney and supports end users across the eastern seaboard. You will resolve hardware and software issues, assist via video conferencing, and image new systems to the standard operating environment.

The role involves on-call remote support on a roster, with travel to other NSW sites and occasional interstate travel. A proactive mindset and ITIL experience are valued at a major Australian food company.