Regional Support Analyst

Bega Group; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

On-call allowance

Job summary

Bega Group is seeking a Regional IT Support Analyst to support end users across multiple sites, starting at the Wetherill Park facility in Sydney. You will troubleshoot hardware, software and mobile device issues, with on-call responsibilities on a rotating roster and occasional interstate travel involved.

The role reports to the Regional Support Lead and is backed by the National IT team; travel across NSW and other states is expected as needed.

Qualifications

• ITIL knowledge and certification is desirable.
• Experience delivering infrastructure, hardware and application support across multiple sites.
• Ability to proactively take initiative, especially during non-peak times.
• Experience in IT support roles within a large, branded environment would be advantageous.
• Demonstrated willingness to grow within a well-established Australian brand.

Responsibilities

• Provides 1st and 2nd level support to internal staff for computer and mobile device issues, face-to-face or remote.
• Elevates issues to level 2/3 support or third-party vendors when required.
• Provides video conferencing assistance and fault finding.
• Images new systems with Bega standard operating environment and supports deployments.
• Liaises with procurement on stock levels to ensure timely replacement stock.

Skills

ITIL knowledge

Multi-site support

Proactive mindset

Job description

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

• Great step up for someone looking to enhance their career in IT
• Opportunity to be a part of an iconic Australian brand
• Autonomous role with a variety of stakeholders at different sites
• On-call allowance

The Role

Our Wetherill Park site in Sydney is our Milk Based Beverages hub for the eastern seaboard. This state-of-the-art facility produces 75 million litres of some of Australia's most loved dairy products including Dare Iced Coffee, Dairy Farmers, Farmers Union, and Big M.

The Regional IT Support Analyst will assist end users resolve issues with computer hardware or software, respond to user inquiries, troubleshoot, diagnose problems and identify solutions with IT equipment and applications. This role will report to the Regional Support Lead and will be heavily supported by the wider National IT team.

This position involves being on call for remote support on a rotating roster, once every nine weeks. While the primary location is Wetherill Park (NSW), regular travel to other NSW sites and occasional interstate travel to VIC, WA, QLD, TAS and SA is required.

Responsibilities

• Provides 1st and 2nd level support to internal staff for computer and mobile device issues, either face-to-face or remotely
• Where required, elevate issues to level 2/3 support teams or a third-party vendor
• Provide video conferencing assistance and fault finding
• Provide new equipment to end users and Image new systems with Bega standard operating environment
• Liaise with procurement team on stock levels so that replacement stock can be ordered.

About You

• Qualifications and/or Certifications in IT
• Experience within an IT Specialist role providing infrastructure/hardware/application support to multiple sites
• ITIL experience and certification desired
• Ability to be proactive and take initiative during non-peak times
• Passionate and willingness to grow their career with a well-established and iconic Australian brand

Bega Group Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it's VEGEMITE on toast, a Dare on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!

Life at Bega Group

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we're committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture
• Grow with us, through opportunities for career development and progression
• Contribute by giving back to your community through charities we partner with
• Access to mental and physical health programs through our wellbeing portal and programs
• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

At Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.

We will accept applications from all people with the right to live and work in Australia.