IT Support Specialist - On-Call & Desktop Deployments

Transport for NSW; Coopers Shoot; On-site; AUD 112,000 - 123,000; Full time

Job summary

Transport For NSW in McLeods Shoot, NSW, is seeking a permanent full-time IT Support Officer to provide frontline IT support. You will resolve incidents, manage service requests, and ensure service levels are met while coordinating with vendors and teams.

You will work across PC/LAN environments, Windows OS, AD and SCCM, with on-call shifts and occasional travel to Tweed Heads. This in-person role demands strong customer service and collaboration skills.

Qualifications

• Level 1 IT support experience for PC/LAN environments.
• Experience with Windows OS, Office 2016+, telephony and conferencing tech.
• Familiar with AD and SCCM administration.
• ITIL-based service management and incident handling knowledge.

Responsibilities

• Provide timely IT incident and service request support with good customer service.
• Troubleshoot hardware, software, OS and app issues with coordination to teams.
• Manage desktop support activities: deployments, patching, relocations, maintenance, logging.
• Create knowledge articles, user guides and FAQs to drive permanent solutions.
• Mentor junior analysts, handle escalations, maintain safety compliance and teamwork.

Skills

PC/LAN support

Microsoft Windows

On-call / shifts

Customer service

Tools

Active Directory

SCCM

ITIL-based service mgmt

Job description

Transport For NSW in McLeods Shoot, NSW, is seeking a permanent full-time IT Support Officer to provide frontline IT support. You will resolve incidents, manage service requests, and ensure service levels are met while coordinating with vendors and teams.

You will work across PC/LAN environments, Windows OS, AD and SCCM, with on-call shifts and occasional travel to Tweed Heads. This in-person role demands strong customer service and collaboration skills.