IT Site Lead

Compare Club; City of Brisbane; Hybrid; AUD 90,000 - 115,000; Full time

Job summary

Compare Club is seeking an experienced IT Site Lead to manage day-to-day IT operations for a large office in Australia, providing onsite and remote support to employees across the country.

You will lead onsite IT Support Technicians, handle Level 2/3 issues across hardware, software, AV, and networking, and drive a high-performing support culture within the business.

Qualifications

• Experience in an IT support leadership or senior desktop support role.
• Strong knowledge of Microsoft technologies and enterprise IT environments.
• Experience supporting AV systems, networking, desktops and end-user devices.
• Excellent communication and stakeholder management skills.
• Strong organisational and problem-solving abilities.
• Ability to thrive in a fast-paced and evolving environment.
• Experience mentoring or managing support team members.

Responsibilities

• Lead day-to-day IT operations for a busy corporate office.
• Manage and support onsite IT Support Technicians.
• Provide Level 2/3 technical support across hardware, software, AV, networking, and peripherals.
• Act as the key escalation point for complex IT issues.
• Oversee meeting room and AV technology support.
• Maintain strong relationships with internal stakeholders and vendors.
• Support office technology projects and continuous improvement initiatives.
• Ensure smooth onboarding, device management, and user support experiences.
• Contribute to operational standards, documentation, and best practices.
• Participate in an after-hours support roster when required.

Skills

IT leadership

Troubleshooting

Stakeholder management

Mentoring/people management

Communication

Tools

AV systems

Networking

Job description

About the Role

We're looking for an experienced and hands-on IT Site Lead to join our IT & Security team. This role is responsible for leading the day-to-day IT operations for a large office environment while providing onsite and remote support to employees across Australia.

This is an exciting opportunity for someone who enjoys combining technical expertise with leadership responsibilities in a fast-paced, collaborative environment.

You'll act as the primary escalation point for onsite IT support, oversee local IT operations, and help drive a high-performing support culture within the business.

What You'll Be Doing

• Lead day-to-day IT operations for a busy corporate office
• Manage and support onsite IT Support Technicians
• Provide Level 2/3 technical support across hardware, software, AV, networking, and peripherals
• Act as the key escalation point for complex IT issues
• Oversee meeting room and AV technology support
• Maintain strong relationships with internal stakeholders and vendors
• Support office technology projects and continuous improvement initiatives
• Ensure smooth onboarding, device management, and user support experiences
• Contribute to operational standards, documentation, and best practices
• Participate in an after-hours support roster when required

About You

You're a proactive IT professional with strong troubleshooting skills and a passion for delivering exceptional support experiences. You enjoy mentoring others, solving problems, and working closely with both technical and non-technical teams.

You'll Bring

• Previous experience in an IT support leadership or senior desktop support role
• Strong knowledge of Microsoft technologies and enterprise IT environments
• Experience supporting AV systems, networking, desktops, and end-user devices
• Excellent communication and stakeholder management skills
• Strong organisational and problem-solving abilities
• Ability to thrive in a fast-paced and evolving environment
• Experience mentoring or managing support team members is highly regarded

Why Join Us?

• Opportunity to lead onsite IT operations within a growing business
• Collaborative and supportive team culture
• Exposure to a broad range of technologies and projects
• Career growth and development opportunities
• Work with a business focused on innovation and customer experience