Regional Injury Management Leader NSW/ACT

ISS Global; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

ISS Global in Sydney seeks a Regional Manager, Injury Assist NSW/ACT to lead workers’ compensation and injury management across NSW and the ACT, ensuring compliance with the NSW self-insurance licence and delivering early intervention and sustainable return-to-work outcomes.

You will oversee the NSW/ACT Injury Assist team, partner with executives, regulators and insurers, and shape strategies, training and reporting to improve claims outcomes while maintaining safety and financial discipline.

Qualifications

• At least five years’ experience in workers’ compensation, including early intervention, injury management and return to work.
• Experience leading and developing a claims or injury management team.
• Experience working within a self-insurance environment, including regulatory compliance, audits and licence requirements.
• Comprehensive knowledge of NSW and ACT workers’ compensation legislation, regulatory requirements and guidelines.
• Experience managing complex claims and working with insurers, regulators, legal advisers and rehabilitation providers.
• Strong leadership, communication, stakeholder management and organisational capability.
• Sound analytical skills with the ability to turn claims data into practical business insights.
• An understanding of medical terminology and its application to injury management and return-to-work planning.

Responsibilities

• Lead the day-to-day operations and performance of the NSW/ACT Injury Assist team, including workload allocation and capability development.
• Develop, implement and review workers’ compensation strategies across NSW and the ACT.
• Maintain compliance with the NSW self-insurance licence and relevant legislative, regulatory, accreditation and reporting requirements.
• Oversee ACT insurance arrangements and work closely with the insurer to progress claims and achieve commercially sound outcomes.
• Provide expert technical guidance on complex claims, injury management, return to work, disputes and settlement negotiations.
• Champion early reporting, early intervention and safe, sustainable return-to-work practices.
• Partner with HSEQ, HR, Finance and operational leaders to develop effective claims strategies and strengthen safety and risk management.
• Use claims data and reporting to identify trends, provide meaningful insights and support informed decision-making.
• Develop and deliver workers’ compensation, injury management and return-to-work training across the business.
• Manage relationships and performance across insurers, legal advisers, rehabilitation providers and other service partners.
• Represent ISS during regulatory audits and reviews, industry forums, court proceedings and settlement discussions as required.
• Identify and implement opportunities to continuously improve claims, injury management, reporting and team processes.

Skills

Workers’ compensation

Injury management

Team leadership

Regulatory compliance

Stakeholder management

Data analysis

Return to work

Claims management

Education

Tertiary qualification in allied health, rehabilitation, insurance or related discipline

Tools

Microsoft Office

Claims management system

Business reporting tools

Job description

ISS Global in Sydney seeks a Regional Manager, Injury Assist NSW/ACT to lead workers’ compensation and injury management across NSW and the ACT, ensuring compliance with the NSW self-insurance licence and delivering early intervention and sustainable return-to-work outcomes.

You will oversee the NSW/ACT Injury Assist team, partner with executives, regulators and insurers, and shape strategies, training and reporting to improve claims outcomes while maintaining safety and financial discipline.