RTW Coordinator | Cross-Functional Injury Recovery

Iss Global; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

ISS Australia is seeking a Return to Work Specialist to support safe, timely recovery-at-work outcomes for injured employees across NSW. You will coordinate injury management from notification through to sustainable RTW, develop and review RTW plans, and collaborate with managers, insurers and medical providers.

The role requires strong case coordination, stakeholder management, and knowledge of NSW workers compensation rules. Travel across Sydney and the North Coast is expected.

Qualifications

• Relevant RTW Coordinator training or accreditation.
• Knowledge around NSW workers compensation and privacy obligations.
• Strong case coordination abilities.
• Strong stakeholder management capability.
• Sound judgement.
• Proven organisational and reporting skills.

Responsibilities

• Coordinate injury management and recovery-at-work activities from initial notification through to sustainable return to work.
• Develop, implement and review RTW plans aligned with certified capacity, workplace requirements and recovery goals.
• Maintain regular, respectful communication with injured employees and address barriers to recovery.
• Coach managers on suitable duties, workplace adjustments, communication and injury-management obligations.
• Coordinate stakeholder actions while clearly distinguishing responsibilities of the worker, manager, RTW Coordinator and insurer.
• Maintain confidential, accurate and auditable records and ensure compliance.
• Monitor KPIs, claim trends, provider performance and recurring barriers to identify improvement opportunities.
• Support audits, governance reporting, injury prevention and manager capability-building initiatives.

Skills

Case coordination

Stakeholder management

Organisational skills

Reporting skills

Judgement

Education

RTW Coordinator training or accreditation

Job description

ISS Australia is seeking a Return to Work Specialist to support safe, timely recovery-at-work outcomes for injured employees across NSW. You will coordinate injury management from notification through to sustainable RTW, develop and review RTW plans, and collaborate with managers, insurers and medical providers.

The role requires strong case coordination, stakeholder management, and knowledge of NSW workers compensation rules. Travel across Sydney and the North Coast is expected.