Regional Head of Client Experience, Disability Services

Nextt Group Pty Ltd; Sydney; Sur place; AUD 140 000 - 190 000; Plein temps

Résumé du poste

Nextt Group Pty Ltd is seeking a Regional Senior Manager of Client Experience to lead disability service operations across Sydney, Newcastle and Queensland. You’ll translate strategy into regional plans, build leaders and drive outstanding client and employee outcomes.

You’ll manage budgets, labour costs and service quality while expanding services, strengthening stakeholder relationships and ensuring compliance with NDIS standards.

Qualifications

• Five years’ experience leading multi-site human service operations.
• Experience leading leaders, coaching managers and building high-performing teams.
• Strong commercial acumen including budget management and KPI-driven decision-making.
• Ability to manage complex workforce matters and organisational change.
• Strong analytical, planning and communication skills.

Responsabilités

• Translate organisational strategy into regional business plans and ensure consistent service delivery.
• Lead, coach and develop Client Experience Managers to build accountability and capability.
• Champion person-centred practice and monitor client satisfaction to drive improvements.
• Oversee regional budgets, revenue, labour costs and productivity for sustainable growth.
• Collaborate across functions to grow services and improve conversion and commencements.
• Promote safety, safeguarding, and alignment with NDIS standards.

Connaissances

Multi-site leadership

Budget management

KPI-driven decisions

Stakeholder relations

Change management

Formation

Bachelor's degree or equivalent

Diploma/degree in Management/Disability/Health/Business

Description du poste

Nextt Group Pty Ltd is seeking a Regional Senior Manager of Client Experience to lead disability service operations across Sydney, Newcastle and Queensland. You’ll translate strategy into regional plans, build leaders and drive outstanding client and employee outcomes.

You’ll manage budgets, labour costs and service quality while expanding services, strengthening stakeholder relationships and ensuring compliance with NDIS standards.