Client Services Manager — Multi‑Site Disability Leader

Challenge Community Services; Tamworth; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Training & development

Extra annual leave

Safety & Wellbeing support

Job summary

Challenge Community Services – Tamworth NSW is seeking a Client Services Manager to oversee disability support services across multiple sites, ensuring client goals and NDIS requirements are met.

You will lead teams, coach staff and monitor performance while driving continuous service improvements, reporting to internal stakeholders and aligning with quality and safeguarding standards.

Qualifications

• Certificate IV in Disability or related field, or 3+ years' experience in Disability Services.
• Strong knowledge of NDIS funding and compliance requirements.
• Proven leadership experience coaching and mentoring teams.
• Strong communication, organisation and negotiation skills.
• Proficiency in client management systems and Microsoft Office.
• Commitment to WHS, quality and continuous improvement.
• Experience establishing new services and managing multiple sites.

Responsibilities

• Oversee service delivery across multiple sites, ensuring supports align with client goals and NDIS requirements.
• Lead, coach and mentor support staff and foster a positive team culture.
• Monitor service agreements, bookings, budgets and operational performance.
• Ensure compliance with NDIS, legislative, regulatory, WHS and safeguarding requirements.
• Conduct audits and support continuous improvement initiatives.
• Build strong relationships with clients, families, carers and external stakeholders.
• Promote client feedback and ensure client voices inform service improvements.
• Collaborate with internal teams to support effective and efficient service delivery.

Skills

Leadership & mentoring

Coaching staff

Communication

Client management systems

Microsoft Office

WHS & safety

NDIS knowledge

Education

Certificate IV in Disability or related field

Tertiary qualification in Social Science/Health or related field

Tools

Microsoft Office

Job description

Challenge Community Services – Tamworth NSW is seeking a Client Services Manager to oversee disability support services across multiple sites, ensuring client goals and NDIS requirements are met.

You will lead teams, coach staff and monitor performance while driving continuous service improvements, reporting to internal stakeholders and aligning with quality and safeguarding standards.