Regional Head of Client Experience

Nextt; Sydney; Vor Ort; AUD 140.000 - 190.000; Vollzeit

Zusammenfassung

Nextt seeks a Regional Senior Manager of Client Experience to lead disability service operations across Sydney, Newcastle and Queensland from our Sydney base. You will translate strategy into regional action, develop leaders and drive sustainable growth while keeping exceptional client outcomes at the heart of every decision.

You will coach Client Experience Managers, manage budgets and performance metrics, champion person-centred practice, and collaborate with recruitment, scheduling and other

Qualifikationen

• Experience leading multi-site human service operations (min 5 years).
• Experience leading leaders, coaching managers and building high-performing teams.
• Strong commercial acumen, including budget management and KPI-driven decisions.
• Ability to manage complex workforce matters, organizational change and competing priorities.
• Strong analytical, planning and problem-solving skills with data-to-action capability.
• Highly developed communication and stakeholder relationship skills.
• Relevant qualifications in management, disability, health or business are desirable.
• Experience across community participation, in-home supports, SIL or allied health environments is advantageous.

Aufgaben

• Translate organisational strategy into actionable regional business plans and service delivery across Sydney, Newcastle and Queensland.
• Lead, coach and develop Client Experience Managers to build accountability and future leaders.
• Champion person-centred practice, monitor client satisfaction and strengthen stakeholder relationships.
• Oversee regional budgets, revenue, labour costs, utilisation, productivity and margins; identify efficiency opportunities.
• Drive business development to improve conversion and service commencements and maximise regional utilisation.
• Promote safeguarding and compliance with NDIS standards and codes of conduct.
• Partner with Recruitment and Scheduling to align workforce capacity with demand.
• Lead continuous improvement initiatives to enhance client outcomes and operational efficiency.

Kenntnisse

Multi-site leadership

People leadership

Commercial acuity

Budgeting

Workforce planning

Data-driven decisions

Stakeholder management

Ausbildung

Diploma/Degree in Management, Disability, Health or Business

Tertiary qualification in Human Services, Business, Health, Social Sciences or Leadership

Jobbeschreibung

Nextt seeks a Regional Senior Manager of Client Experience to lead disability service operations across Sydney, Newcastle and Queensland from our Sydney base. You will translate strategy into regional action, develop leaders and drive sustainable growth while keeping exceptional client outcomes at the heart of every decision.

You will coach Client Experience Managers, manage budgets and performance metrics, champion person-centred practice, and collaborate with recruitment, scheduling and other