Regional Fitness & Personal Training Leader
Australian Fitness Clubs
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Job summary
Australian Fitness Clubs is seeking an energetic Member Services leader to deliver outstanding service and seamless member onboarding at our Melbourne clubs. You will align member needs with personal trainers and fitness services while maintaining brand standards across all interactions.
In this role you will recruit and develop Personal Trainers and Group Trainers, oversee fitness service delivery, and optimize operations to enhance the member experience and drive retention through proactive
Qualifications
- Proof of PT and group trainer experience in a fitness club.
- Experience in recruiting, onboarding and developing fitness staff.
- Strong customer service skills with a focus on member experience.
Responsibilities
- Owns member service delivery and handles enquiries at first contact.
- Ensures quality new member integration and matches members with trainers.
- Oversees delivery of PT products and fitness services per brand standards.
- Monitors 1:1 and small group sessions to maintain professional delivery.
- Promotes services to improve member retention and engagement.
- Supports feedback collection to improve group fitness timetables and experiences.
Skills
Education
Job description
Australian Fitness Clubs is seeking an energetic Member Services leader to deliver outstanding service and seamless member onboarding at our Melbourne clubs. You will align member needs with personal trainers and fitness services while maintaining brand standards across all interactions.
In this role you will recruit and develop Personal Trainers and Group Trainers, oversee fitness service delivery, and optimize operations to enhance the member experience and drive retention through proactive
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