Regional Assistant Manager – Customer & Team Leader

Queensland Government; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Queensland Public Trustee in Cairns is seeking an experienced Assistant Manager to support the Regional Manager in leading the Cairns office, driving operational performance and delivering exceptional customer service.

You will lead and develop staff, manage complex customer matters, build strong stakeholder relationships and champion a positive team culture that supports Queenslanders with trusted financial management and estate administration services.

Qualifications

• Demonstrated experience leading, coaching and developing staff in a service delivery environment.
• Strong customer focus with the ability to manage complex or sensitive customer matters.
• Proven ability to balance operational priorities and drive continuous improvement.
• Excellent communication and stakeholder engagement skills.
• Sound judgement and problem-solving for competing priorities.

Responsibilities

• Lead and develop staff while delivering high-quality customer service.
• Manage complex customer matters and coordinate operational priorities.
• Build strong stakeholder relationships and represent QPT in the community.
• Champion a positive team culture and continuous improvement initiatives.

Skills

Leadership

Staff coaching

Customer service

Stakeholder engagement

Operational management

Job description

Queensland Public Trustee in Cairns is seeking an experienced Assistant Manager to support the Regional Manager in leading the Cairns office, driving operational performance and delivering exceptional customer service.

You will lead and develop staff, manage complex customer matters, build strong stakeholder relationships and champion a positive team culture that supports Queenslanders with trusted financial management and estate administration services.