People Leader, Customer & Operations — Cairns

The Public Trustee of Queensland; Cairns Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

The Public Trustee of Queensland in Cairns is seeking a permanent full-time leader to drive staff development and deliver trusted financial management and estate administration services. You will lead a diverse team, manage complex customer matters, and build strong relationships with customers, providers and stakeholders.

Based in Cairns, this role blends leadership, problem-solving and community impact. You will coach and mentor staff, balance operational priorities, and promote continuous

Qualifications

• Proven experience leading, coaching and developing staff in a service delivery environment.
• Strong customer focus with the ability to manage complex or sensitive customer matters.
• Ability to balance operational priorities, achieve performance outcomes and contribute to continuous improvement.
• Well-developed communication and stakeholder engagement skills to build productive relationships.
• Sound judgement, problem-solving and decision-making when managing complex matters and competing priorities.

Responsibilities

• Lead and develop staff to deliver high-quality financial management and estate administration services.
• Manage complex customer matters with professionalism and sensitivity.
• Build strong stakeholder relationships and champion a positive team culture.
• Represent and promote QPT within the local community and among partners.

Skills

Leadership

Staff Development

Customer Service

Stakeholder engagement

Strategic thinking

Communication

Job description

The Public Trustee of Queensland in Cairns is seeking a permanent full-time leader to drive staff development and deliver trusted financial management and estate administration services. You will lead a diverse team, manage complex customer matters, and build strong relationships with customers, providers and stakeholders.

Based in Cairns, this role blends leadership, problem-solving and community impact. You will coach and mentor staff, balance operational priorities, and promote continuous