Assistant Manager

The Public Trustee of Queensland; Cairns Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

The Public Trustee of Queensland in Cairns is seeking a permanent full-time leader to drive staff development and deliver trusted financial management and estate administration services. You will lead a diverse team, manage complex customer matters, and build strong relationships with customers, providers and stakeholders.

Based in Cairns, this role blends leadership, problem-solving and community impact. You will coach and mentor staff, balance operational priorities, and promote continuous

Qualifications

• Proven experience leading, coaching and developing staff in a service delivery environment.
• Strong customer focus with the ability to manage complex or sensitive customer matters.
• Ability to balance operational priorities, achieve performance outcomes and contribute to continuous improvement.
• Well-developed communication and stakeholder engagement skills to build productive relationships.
• Sound judgement, problem-solving and decision-making when managing complex matters and competing priorities.

Responsibilities

• Lead and develop staff to deliver high-quality financial management and estate administration services.
• Manage complex customer matters with professionalism and sensitivity.
• Build strong stakeholder relationships and champion a positive team culture.
• Represent and promote QPT within the local community and among partners.

Skills

Leadership

Staff Development

Customer Service

Stakeholder engagement

Strategic thinking

Communication

Job description

The Public Trustee of Queensland - Cairns QLD

Working across a diverse range of responsibilities, you will lead and develop staff, manage complex customer matters, build strong stakeholder relationships and champion a positive team culture. This is a rewarding opportunity to combine leadership, problem-solving and community impact in a role that helps Queenslanders access trusted financial management services.

This is an exciting permanent full-time opportunity based in Cairns.

• Make a meaningful impact: Support Queenslanders through important life decisions and help deliver trusted financial management and estate administration services.
• Strengthen your leadership capability: Develop and apply your leadership skills while coaching, mentoring and supporting a diverse team.
• Varied and rewarding work: Balance people leadership, customer service, stakeholder engagement and operational management responsibilities.
• Community connection: Represent QPT within the local community and build strong relationships with customers, service providers and stakeholders.

About you

You are a capable and collaborative leader who thrives in a customer-focused environment and is committed to delivering high-quality outcomes for customers, staff and the community.

To excel in this role, the following attributes will be your keys to success:

• Demonstrated experience leading, coaching and developing staff in a service delivery environment.
• Strong customer focus with the ability to manage complex or sensitive customer matters professionally and effectively.
• Proven ability to balance operational priorities, achieve performance outcomes and contribute to continuous improvement initiatives.
• Well-developed communication and stakeholder engagement skills, with the ability to build productive relationships.
• Sound judgement, problem-solving and decision-making skills when managing complex matters and competing priorities.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.