Assistant Manager

Queensland Government; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Queensland Public Trustee in Cairns is seeking an experienced Assistant Manager to support the Regional Manager in leading the Cairns office, driving operational performance and delivering exceptional customer service.

You will lead and develop staff, manage complex customer matters, build strong stakeholder relationships and champion a positive team culture that supports Queenslanders with trusted financial management and estate administration services.

Qualifications

• Demonstrated experience leading, coaching and developing staff in a service delivery environment.
• Strong customer focus with the ability to manage complex or sensitive customer matters.
• Proven ability to balance operational priorities and drive continuous improvement.
• Excellent communication and stakeholder engagement skills.
• Sound judgement and problem-solving for competing priorities.

Responsibilities

• Lead and develop staff while delivering high-quality customer service.
• Manage complex customer matters and coordinate operational priorities.
• Build strong stakeholder relationships and represent QPT in the community.
• Champion a positive team culture and continuous improvement initiatives.

Skills

Leadership

Staff coaching

Customer service

Stakeholder engagement

Operational management

Job description

Are you an experienced leader looking for an opportunity to make a real difference? As the Assistant Manager with the Queensland Public Trustee (QPT), you will play a key role in supporting the Regional Manager to lead the Cairns office, drive operational performance and ensure the delivery of exceptional customer service.

Working across a diverse range of responsibilities, you will lead and develop staff, manage complex customer matters, build strong stakeholder relationships and champion a positive team culture. This is a rewarding opportunity to combine leadership, problem-solving and community impact in a role that helps Queenslanders access trusted financial management services.

This is an exciting permanent full-time opportunity based in Cairns.

Why join QPT?

• Make a meaningful impact: Support Queenslanders through important life decisions and help deliver trusted financial management and estate administration services.
• Strengthen your leadership capability: Develop and apply your leadership skills while coaching, mentoring and supporting a diverse team.
• Varied and rewarding work: Balance people leadership, customer service, stakeholder engagement and operational management responsibilities.
• Community connection: Represent QPT within the local community and build strong relationships with customers, service providers and stakeholders.

About You

You are a capable and collaborative leader who thrives in a customer-focused environment and is committed to delivering high-quality outcomes for customers, staff and the community.

To excel in this role, the following attributes will be your keys to success:

• Demonstrated experience leading, coaching and developing staff in a service delivery environment.
• Strong customer focus with the ability to manage complex or sensitive customer matters professionally and effectively.
• Proven ability to balance operational priorities, achieve performance outcomes and contribute to continuous improvement initiatives.
• Well-developed communication and stakeholder engagement skills, with the ability to build productive relationships.
• Sound judgement, problem-solving and decision-making skills when managing complex matters and competing priorities.

Occupational group

Management

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.