Regional Aftersales Leader: Central Region

KIA Australia; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Vehicle allowance

Additional benefits

Job summary

Kia Australia is seeking an experienced Regional Parts & Service Manager for the Central Region. In this field-based role, you will partner with our dealer network to drive performance across customer experience, parts and accessories, service operations, warranty and technical support.

Reporting to the National Field Operations Manager, you will lead dealer performance, improve customer satisfaction, support aftersales growth and ensure Kia standards are met.

Qualifications

• Extensive experience within the automotive industry, either OEM/manufacturer or dealership environments.
• Strong knowledge of vehicle service operations, parts operations, warranty administration and dealer network management.
• Technical qualifications or a strong automotive technical background.
• Experience influencing stakeholders at all levels, from frontline staff through to Dealer Principals.
• Strong analytical and problem-solving capabilities.
• Excellent communication, presentation and relationship-building skills.
• Intermediate to advanced Microsoft Office skills.
• A current driver's licence and willingness to travel regularly within your assigned region.

Responsibilities

• Build strong and trusted partnerships with Dealer Principals, General Managers, Service Managers and Parts Managers.
• Analyse dealer performance and identify opportunities to improve operational efficiency, profitability and customer outcomes.
• Develop and execute regional action plans aligned to Kia Australia's strategic objectives.
• Provide regular reporting and insights on dealer performance, risks, opportunities and improvement initiatives.
• Drive achievement of Net Promoter Score (NPS) targets across the region.
• Support dealerships in improving customer experience processes and outcomes.
• Assist in resolving complex customer concerns and escalations when required.
• Coordinate and monitor dealership participation in technical and non-technical training programs.
• Assist dealers with service campaign and recall performance.
• Partner with Field Technical Specialists to resolve technical concerns and improve diagnostic capability.
• Present at dealer meetings, service forums and regional events.
• Review dealership facilities and operational standards.

Skills

Relationship building

Analytical abilities

Communication

Presentation skills

Microsoft Office

Tools

Microsoft Office

Job description

Kia Australia is seeking an experienced Regional Parts & Service Manager for the Central Region. In this field-based role, you will partner with our dealer network to drive performance across customer experience, parts and accessories, service operations, warranty and technical support.

Reporting to the National Field Operations Manager, you will lead dealer performance, improve customer satisfaction, support aftersales growth and ensure Kia standards are met.