Regional Aftersales Manager, Northern QLD & NT

Geely Auto Australia Pty Ltd; Brisbane; Presencial; AUD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Geely Auto Australia are seeking an experienced Regional Aftersales Manager – Northern region to lead dealer performance and aftersales excellence. You will focus on supporting dealership operations and customer satisfaction, while collaborating with a growing dealer network to achieve growth targets.

The role requires travel to northern regions and the Sydney head office, strong leadership, and a proven track record in aftersales management.

Formación

• Experience as a regional aftersales manager or in dealer management.
• Familiarisation with Parts & Service operational key functions.
• Strong business management, problem-solving and analytical thinking.
• Willingness to travel to all northern regions and the Sydney head office as required.
• Demonstrated ability to uphold the company’s aftersales standards and brand image.
• Expertise in multi-tiered relationship management with dealers.

Responsabilidades

• Conduct on-site dealer visits to assess performance against Geely standards.
• Provide warranty support and timely issue resolution at regional level.
• Monitor and report on aftersales KPIs and drive improvement plans.
• Coach service advisors and technicians; support training programs.
• Collaborate with regional management to align with strategy.
• Ensure policy compliance and high customer satisfaction.

Conocimientos

Regional management

Dealer management

Parts & Service

Business management

Problem solving

Analytical thinking

Stakeholder management

Communication skills

Travel willingness

Autonomy

Descripción del empleo

Geely Auto Australia are seeking an experienced Regional Aftersales Manager – Northern region to lead dealer performance and aftersales excellence. You will focus on supporting dealership operations and customer satisfaction, while collaborating with a growing dealer network to achieve growth targets.

The role requires travel to northern regions and the Sydney head office, strong leadership, and a proven track record in aftersales management.