Regional Parts and Service Manager (Central Region)

KIA Australia; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Vehicle allowance

Additional benefits

Job summary

Kia Australia is seeking an experienced Regional Parts & Service Manager for the Central Region. In this field-based role, you will partner with our dealer network to drive performance across customer experience, parts and accessories, service operations, warranty and technical support.

Reporting to the National Field Operations Manager, you will lead dealer performance, improve customer satisfaction, support aftersales growth and ensure Kia standards are met.

Qualifications

• Extensive experience within the automotive industry, either OEM/manufacturer or dealership environments.
• Strong knowledge of vehicle service operations, parts operations, warranty administration and dealer network management.
• Technical qualifications or a strong automotive technical background.
• Experience influencing stakeholders at all levels, from frontline staff through to Dealer Principals.
• Strong analytical and problem-solving capabilities.
• Excellent communication, presentation and relationship-building skills.
• Intermediate to advanced Microsoft Office skills.
• A current driver's licence and willingness to travel regularly within your assigned region.

Responsibilities

• Build strong and trusted partnerships with Dealer Principals, General Managers, Service Managers and Parts Managers.
• Analyse dealer performance and identify opportunities to improve operational efficiency, profitability and customer outcomes.
• Develop and execute regional action plans aligned to Kia Australia's strategic objectives.
• Provide regular reporting and insights on dealer performance, risks, opportunities and improvement initiatives.
• Drive achievement of Net Promoter Score (NPS) targets across the region.
• Support dealerships in improving customer experience processes and outcomes.
• Assist in resolving complex customer concerns and escalations when required.
• Coordinate and monitor dealership participation in technical and non-technical training programs.
• Assist dealers with service campaign and recall performance.
• Partner with Field Technical Specialists to resolve technical concerns and improve diagnostic capability.
• Present at dealer meetings, service forums and regional events.
• Review dealership facilities and operational standards.

Skills

Relationship building

Analytical abilities

Communication

Presentation skills

Microsoft Office

Tools

Microsoft Office

Job description

Regional Parts and Service Manager (Central Region)

We are seeking an experienced and commercially minded Regional Parts & Service Manager to join our Aftersales team. In this field-based role, you will partner with our Dealer Network to drive performance across Customer Experience, Parts & Accessories, Service Operations, Warranty and Technical Support.

This is an exciting opportunity for an automotive professional who enjoys building strong dealer relationships, solving operational challenges and delivering measurable business results.

About the Role

Reporting to the National Field Operations Manager, you will act as the primary Aftersales representative across your assigned region, providing strategic and operational support to Kia dealerships.

You will be responsible for driving dealer performance, improving customer satisfaction outcomes, supporting aftersales growth, and ensuring Kia processes and standards are consistently achieved.

As Kia's regional structure evolves, there may also be future opportunities to provide leadership and coaching to State Dealer Performance & Service Managers.

Key Responsibilities

Dealer Performance & Relationship Management

Build strong and trusted partnerships with Dealer Principals, General Managers, Service Managers and Parts Managers.

Analyse dealer performance and identify opportunities to improve operational efficiency, profitability and customer outcomes.

Develop and execute regional action plans aligned to Kia Australia's strategic objectives.

Provide regular reporting and insights on dealer performance, risks, opportunities and improvement initiatives.

Customer Experience (CX)

Drive achievement of Net Promoter Score (NPS) targets across the region.

Support dealerships in improving customer experience processes and outcomes.

Assist in resolving complex customer concerns and escalations when required.

Facilitate performance reviews with dealership leadership teams.

Parts & Accessories

Drive regional Parts & Accessories sales growth and achievement of business targets.

Support dealers with inventory management, stock control, ordering practices and promotional campaigns.

Identify opportunities to increase accessory penetration and aftersales revenue.

Encourage collaboration between dealership Parts, Sales and Service departments.

Service, Warranty & Technical Operations

Support dealer compliance with warranty processes and claim procedures.

Coordinate and monitor dealership participation in technical and non-technical training programs.

Assist dealers with service campaign and recall performance.

Partner with Field Technical Specialists to resolve technical concerns and improve diagnostic capability.

Conduct warranty and operational audits to ensure adherence to Kia standards.

Operational Excellence

Review dealership facilities and operational standards.

Present at dealer meetings, service forums, CX workshops and regional events.

Work closely with Head Office functions to communicate key updates and drive continuous improvement initiatives.

About You

To be successful in this role, you will bring:

Extensive experience within the automotive industry, either OEM/manufacturer or dealership environments.

Strong knowledge of vehicle service operations, parts operations, warranty administration and dealer network management.

Technical qualifications or a strong automotive technical background.

Experience influencing stakeholders at all levels, from frontline staff through to Dealer Principals.

Strong analytical and problem-solving capabilities.

Excellent communication, presentation and relationship-building skills.

Intermediate to advanced Microsoft Office skills.

A current driver's licence and willingness to travel regularly within your assigned region.

What We're Looking For

You'll thrive in this role if you are:

Customer focused and commercially driven.

A strong relationship builder.

Comfortable analysing performance data and translating insights into action.

Able to navigate complex operational issues with confidence.

Passionate about helping dealers succeed and delivering exceptional customer experiences.

Why Join Kia Australia?

Join one of Australia's leading automotive brands.

Play a key role in influencing dealer and customer outcomes.

Work alongside a high-performing and collaborative Aftersales team.

Career development opportunities within a growing organisation.

Competitive salary package, vehicle allowance and additional benefits.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Are you available to travel for this role when required?

but actually we started making bicycles back in 1944.

For over 75 years, we have been putting people on the move.

We have proudly delivered solutions that help people move

from one location to another,

connecting them with each other,

and bridging physical and emotional distances between them.

As you can see,

movement has always been at the heart of our brand,

and moving people at the core of our business,

and it will remain like this in the future,

regardless of all the changes taking place in our industry.

Source: This is an extract from the company's own website.

Kia has a long history of making cars,

but actually we started making bicycles back in 1944.

For over 75 years, we have been putting people on the move.

We have proudly delivered solutions that help people move

from one location to another,

connecting them with each other,

and bridging physical and emotional distances between them.

As you can see,

movement has always been at the heart of our brand,

and moving people at the core of our business,

and it will remain like this in the future,

regardless of all the changes taking place in our industry.

Source: This is an extract from the company's own website.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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