General Manager- Parts

Kia Australia Pty Ltd; Sydney; On-site; AUD 250,000 - 350,000; Full time

Job summary

Kia Australia is seeking a General Manager - Parts to lead the national Parts, Warranty and After Sales analytics and performance, driving profitability, customer experience and dealer engagement across the network.

The role oversees Parts & Accessories, Warranty Operations and After Sales analytics, shaping strategy and leading a high-performing team to deliver growth and operational excellence.

Qualifications

• Tertiary qualification in Business, Commerce or related discipline.
• Minimum 10 years' experience in automotive Parts, After Sales or Supply Chain leadership.
• Proven P&L accountability with commercial focus.
• Strong knowledge of parts distribution, dealer operations and after sales drivers.
• Experience leading strategic initiatives and business transformation.
• Strong analytical capability using data and insights to drive outcomes.
• Exceptional stakeholder management and leadership skills.

Responsibilities

• Develop and execute Parts, Warranty and After Sales strategies aligned with Kia Australia's objectives.
• Lead annual business planning, budgeting, forecasting and performance management.
• Drive revenue growth, profitability, market share and customer retention across after sales.
• Oversee pricing, inventory, logistics and supply chain strategies nationally.
• Lead warranty operations, governance and compliance frameworks.
• Establish and monitor KPIs across Parts, Warranty, CX and Dealer Ops.
• Build strong relationships with dealer network, OEMs and internal stakeholders.
• Lead a high-performing national team and foster a culture of accountability and innovation.

Skills

Strategic leadership

Commercial leadership

Stakeholder management

Analytics

Data-driven insights

Team leadership

Education

Bachelor of Business / related discipline

Job description

Kia Australia is seeking an experienced and commercially astute General Manager - Parts to lead the strategic direction, performance, and growth of our national Parts, Warranty and After Sales Analytics functions.

This is a highly influential leadership role responsible for driving commercial success across the after sales business while ensuring operational excellence, customer retention, dealer engagement, and long‑term growth. Reporting to the Director of After Sales, you will play a critical role in shaping after sales strategy and delivering exceptional outcomes across Kia's dealer network.

About the Role

As General Manager of Parts, you will lead a high‑performing team and oversee the national Parts & Accessories business, Warranty Operations, and After Sales Analytics. You will leverage data‑driven insights, industry expertise and strong stakeholder relationships to maximise profitability, improve customer experience, and strengthen dealer performance.

This role offers a unique opportunity to influence business strategy and drive transformation within one of Australia's fastest‑growing automotive brands.

Key Responsibilities

Strategic & Commercial Leadership

• Develop and execute Parts, Warranty and After Sales strategies aligned with Kia Australia's business objectives.
• Lead annual business planning, budgeting, forecasting and performance management activities.
• Drive revenue growth, profitability, market share and customer retention across the after sales business.
• Identify opportunities for innovation, operational improvement and digital transformation.
• Provide strategic insights and recommendations based on market trends, customer behaviour and business performance.

Parts & Supply Chain Leadership

• Lead the national Parts & Accessories function, ensuring strong commercial and operational performance.
• Oversee pricing, inventory management, logistics, distribution and supply chain strategies.
• Optimise inventory availability and service levels across the dealer network.
• Drive continuous improvement initiatives that enhance efficiency and profitability.

Warranty Operations & Governance

• Lead warranty operations, compliance and governance frameworks.
• Monitor warranty performance, emerging risks and product quality trends.
• Partner with OEM, dealer and internal stakeholders on recalls, campaigns and warranty initiatives.
• Ensure strong cost control while maintaining exceptional customer outcomes.
• Lead reporting, analytics and business intelligence activities across the after sales division.
• Develop meaningful insights that improve decision‑making and commercial performance.
• Establish and monitor key performance indicators across Parts, Warranty, Customer Experience and Dealer Operations.
• Utilise data to identify growth opportunities and drive continuous improvement.

Leadership & Stakeholder Engagement

• Lead, coach and develop a high‑performing national team.
• Build strong relationships across Kia's dealer network, OEM stakeholders, suppliers and internal departments.
• Act as the senior escalation point for critical dealer, customer and operational matters.
• Foster a culture of accountability, collaboration, innovation and customer focus.

About You

To be successful in this role, you will bring:

• Tertiary qualifications in Business, Commerce, Supply Chain, Marketing or a related discipline.
• Minimum 10 years' experience within automotive Parts & Accessories, After Sales, Supply Chain or Distribution leadership roles.
• Demonstrated success managing a commercially focused business with full P&L accountability.
• Strong knowledge of automotive parts distribution, dealer operations, warranty management and after sales performance drivers.
• Proven experience leading strategic initiatives, business transformation and organisational growth.
• Strong analytical capability with experience leveraging data and insights to drive business outcomes.
• Exceptional stakeholder management and leadership skills.

Why Kia Australia?

This is an opportunity to join a globally recognised automotive brand that continues to experience significant growth and innovation.

At Kia Australia, you'll have the chance to:

• Influence the strategic direction of a critical business function.
• Lead a high‑performing team and national dealer network.
• Drive meaningful commercial and customer outcomes.
• Work within a collaborative and forward‑thinking leadership environment.
• Contribute to the ongoing success of one of Australia's most respected automotive brands.