General Manager - Parts

KIA Motors; Ryde; On-site; AUD 250,000 - 350,000; Full time

Job summary

Kia Australia is seeking a General Manager - Parts to lead national Parts, Warranty and Aftersales Analytics with a strong commercial and data-driven mindset. You will shape strategy, drive profitability, manage dealer relationships and oversee P&L for the aftersales portfolio, while delivering customer excellence and growth across the network.

Reporting to the Director of After Sales, you will lead a high-performing team, guide pricing, inventory, and service levels, and champion digital

Qualifications

• 10+ years in automotive Parts/Aftersales leadership roles with P&L accountability.
• Strong knowledge of parts distribution, dealer operations and warranty drivers.
• Experience leading strategic initiatives, transformation and growth.

Responsibilities

• Develop and execute strategic Parts, Warranty and Aftersales plans aligned with Kia Australia.
• Lead annual planning, budgeting, forecasting and performance management.
• Oversee pricing, inventory, logistics and supply chain strategies.
• Direct Aftersales analytics, BI, and KPI monitoring across the network.
• Engage stakeholders across Kia's dealer network and OEM partners.

Skills

Analytical capability

Leadership

Strategic thinking

Stakeholder management

Commercial acumen

Education

Tertiary qualifications in Business, Commerce, Supply Chain, Marketing

Job description

Kia Australia is seeking an experienced and commercially astute General Manager - Parts to lead the strategic direction, performance, and growth of our national Parts, Warranty and Aftersales Analytics functions.

This is a highly influential leadership role responsible for driving commercial success across the aftersales business while ensuring operational excellence, customer retention, dealer engagement, and long-term growth. Reporting to the Director of After Sales, you will play a critical role in shaping aftersales strategy and delivering exceptional outcomes across Kia's dealer network.

About the Role

As General Manager of Parts, you will lead a high-performing team and oversee the national Parts & Accessories business, Warranty Operations, and Aftersales Analytics. You will leverage data-driven insights, industry expertise and strong stakeholder relationships to maximise profitability, improve customer experience, and strengthen dealer performance.

This role offers a unique opportunity to influence business strategy and drive transformation within one of Australia's fastest-growing automotive brands.

Key Responsibilities

Strategic & Commercial Leadership

• Develop and execute Parts, Warranty and Aftersales strategies aligned with Kia Australia's business objectives.

• Lead annual business planning, budgeting, forecasting and performance management activities.

• Drive revenue growth, profitability, market share and customer retention across the aftersales business.

• Identify opportunities for innovation, operational improvement and digital transformation.

• Provide strategic insights and recommendations based on market trends, customer behaviour and business performance.

Parts & Supply Chain Leadership

• Lead the national Parts & Accessories function, ensuring strong commercial and operational performance.

• Oversee pricing, inventory management, logistics, distribution and supply chain strategies.

• Optimise inventory availability and service levels across the dealer network.

• Drive continuous improvement initiatives that enhance efficiency and profitability.

Warranty Operations & Governance

• Lead warranty operations, compliance and governance frameworks.

• Monitor warranty performance, emerging risks and product quality trends.

• Partner with OEM, dealer and internal stakeholders on recalls, campaigns and warranty initiatives.

• Ensure strong cost control while maintaining exceptional customer outcomes.

Aftersales Analytics & Performance

• Lead reporting, analytics and business intelligence activities across the Aftersales division.

• Develop meaningful insights that improve decision-making and commercial performance.

• Establish and monitor key performance indicators across Parts, Warranty, Customer Experience and Dealer Operations.

• Utilise data to identify growth opportunities and drive continuous improvement.

Leadership & Stakeholder Engagement

• Lead, coach and develop a high-performing national team.

• Build strong relationships across Kia's dealer network, OEM stakeholders, suppliers and internal departments.

• Act as the senior escalation point for critical dealer, customer and operational matters.

• Foster a culture of accountability, collaboration, innovation and customer focus.

About You

To be successful in this role, you will bring:

• Tertiary qualifications in Business, Commerce, Supply Chain, Marketing or a related discipline.

• Minimum 10 years' experience within automotive Parts & Accessories, Aftersales, Supply Chain or Distribution leadership roles.

• Demonstrated success managing a commercially focused business with full P&L accountability.

• Strong knowledge of automotive parts distribution, dealer operations, warranty management and aftersales performance drivers.

• Proven experience leading strategic initiatives, business transformation and organisational growth.

• Strong analytical capability with experience leveraging data and insights to drive business outcomes.

• Exceptional stakeholder management and leadership skills.

Why Kia Australia?

This is an opportunity to join a globally recognised automotive brand that continues to experience significant growth and innovation.

At Kia Australia, you'll have the chance to:

• Influence the strategic direction of a critical business function.

• Lead a high-performing team and national dealer network.

• Drive meaningful commercial and customer outcomes.

• Work within a collaborative and forward-thinking leadership environment.

• Contribute to the ongoing success of one of Australia's most respected automotive brands.