Refrigeration Technician/HelpDesk

Rinnai Australia Pty Ltd; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Off-street parking

Generous staff product discounts

Additional personal insurance benefits

Comfortable office environment

Job summary

Rinnai Australia Pty Ltd in Braeside seeks an experienced Refrigeration Technician/Technical Support Specialist to join its Technical Help Desk. You’ll provide expert remote advice to plumbers, gas fitters, refrigeration and HVAC trades, installers and consumers, guiding diagnostics and product operation from a professional office setting.

You’ll collaborate with Engineering, Distribution, Service and Sales to ensure timely, accurate technical support and a smooth customer experience.

Qualifications

• Trade qualifications in Refrigeration and Air Conditioning.
• Installation and servicing experience across HVAC systems.
• Strong troubleshooting and diagnostic skills.
• Good general computer skills and confidence using Microsoft Office.
• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Commitment to delivering exceptional customer service.
• Ability to explain technical information clearly to people with different levels of knowledge.

Responsibilities

• Providing technical advice and remote troubleshooting support.
• Supporting refrigeration products and related ducted reverse-cycle heating and cooling systems.
• Assisting customers with product operation, diagnostics, maintenance and service enquiries.
• Interpreting technical information and providing practical solutions.
• Developing and communicating clear diagnostic and service guidance.
• Working collaboratively with internal technical and operational teams.
• Delivering a professional and customer-focused support experience.

Skills

Refrigeration trade qualification

Technical troubleshooting

Customer service

Microsoft Office

Verbal communication

Written communication

Telephone manner

Tools

Microsoft Office

Job description

Braeside

Ready to take your refrigeration career off the tools? If you're an experienced refrigeration or HVAC tradesperson looking for the next step in your career, this could be the opportunity you've been waiting for.

Refrigeration Technician / Trade Specialist Help Desk

Braeside

Ready to take your refrigeration career off the tools? If you're an experienced refrigeration or HVAC tradesperson looking for the next step in your career, this could be the opportunity you've been waiting for.

Say goodbye to ladders, long-distance travel, unpredictable site conditions and the daily grind of field service. Bring your valuable trade knowledge into a professional office environment where you can use your technical expertise to help tradespeople, installers and customers solve real-world product and service issues over the telephone.

Rinnai Australia is a fast-growing organisation with a strong commitment to Australian manufacturing, innovative technology and delivering quality products and support to its customers.

We are looking for an experienced Refrigeration Technician / Technical Support Specialist to join our Technical Help Desk team in Braeside.

The Role

Working within the Technical Help Desk, you’ll provide expert technical advice and remote support across a range of branded products to plumbers, gas fitters, refrigeration and HVAC trades, installers and consumers. You’ll become a trusted technical resource, helping customers diagnose issues, understand product operation and access the right service and maintenance information.

You’ll also work closely with internal teams including Engineering, Distribution, Service and Sales, ensuring customers receive accurate and timely technical support.

Your Responsibilities Will Include

• Providing technical advice and remote troubleshooting support
• Supporting refrigeration products and related ducted reverse-cycle heating and cooling systems
• Assisting customers with product operation, diagnostics, maintenance and service enquiries
• Interpreting technical information and providing practical solutions
• Developing and communicating clear diagnostic and service guidance
• Working collaboratively with internal technical and operational teams
• Delivering a professional and customer-focused support experience

What You'll Bring

We're looking for someone with strong hands-on refrigeration experience who is ready to apply their knowledge in a technical support environment.

You’ll Ideally Have

• Trade qualifications in Refrigeration and Air Conditioning
• Solid installation and servicing experience across HVAC systems and related equipment
• Strong technical troubleshooting and diagnostic skills
• Good general computer skills and confidence using Microsoft Office
• Excellent verbal and written communication skills
• Confident and professional telephone manner
• A genuine commitment to delivering exceptional customer service
• The ability to explain technical information clearly to people with different levels of technical knowledge

What's In It For You?

This is more than just a move from the tools to the office. It’s an opportunity to build on your trade experience and develop a long-term career within a growing Australian manufacturing organisation.

You’ll Enjoy

• A competitive salary based on your skills and experience
• A comfortable, professional office environment
• Off-street parking
• Generous staff product discounts
• Additional personal insurance benefits
• A role where your trade knowledge and experience are genuinely valued
• The opportunity to work alongside experienced technical and engineering professionals

Make the Move

If you’re an experienced refrigeration technician who wants to use your technical expertise without spending every day on the road, this could be your ideal next career move.

Bring your trade knowledge to the desk and become the person other tradespeople turn to for technical answers.