Refrigeration Tech: Technical Help Desk
Rinnai
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Benefits offered by this job
Job summary
Rinnai Australia is seeking an experienced Refrigeration Technician / Technical Support Specialist to join our Technical Help Desk in Braeside. You’ll translate hands-on trade knowledge into expert remote guidance for plumbers, gas fitters and HVAC professionals, helping customers diagnose issues and access service information.
You'll work with Engineering, Distribution, Service and Sales to ensure accurate support.
Qualifications
- Trade qualifications in Refrigeration and Air Conditioning.
- Experience with installation and servicing of HVAC systems.
- Strong diagnostic and troubleshooting skills.
- Clear verbal and written communication.
- Ability to explain technical information to non-experts.
Responsibilities
- Provide technical advice and remote troubleshooting support.
- Support refrigeration products and ducted systems.
- Assist customers with product operation, diagnostics, maintenance and service enquiries.
- Interpret technical information and provide practical solutions.
- Develop and communicate clear diagnostic and service guidance.
- Collaborate with internal technical and operational teams.
- Deliver a professional and customer-focused support experience.
Skills
Education
Tools
Job description
Rinnai Australia is seeking an experienced Refrigeration Technician / Technical Support Specialist to join our Technical Help Desk in Braeside. You’ll translate hands-on trade knowledge into expert remote guidance for plumbers, gas fitters and HVAC professionals, helping customers diagnose issues and access service information.
You'll work with Engineering, Distribution, Service and Sales to ensure accurate support.
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