Patient Care Concierge & Appointment Coordinator

MedHealth; Penrith; On-site; AUD 50,000 - 70,000; Full time

Job summary

MedHealth is expanding Ability Action Australia’s Concierge Team in Penrith or Alexandria. This office-based role will be the first point of contact for participants, guiding referrals through to bookings and continued support.

You will reach out via phone, SMS, and email, and coordinate with clinicians to prioritise appointments. This role supports participants with timely referrals and ongoing care in a growing nationwide team.

Responsibilities

• Guide referrals from initial contact to bookings and ongoing care.
• Reach out via phone, SMS and email to coordinate appointments with clinicians.
• Support participants with timely referrals and ongoing care in a nationwide team.

Job description

MedHealth is expanding Ability Action Australia’s Concierge Team in Penrith or Alexandria. This office-based role will be the first point of contact for participants, guiding referrals through to bookings and continued support.

You will reach out via phone, SMS, and email, and coordinate with clinicians to prioritise appointments. This role supports participants with timely referrals and ongoing care in a growing nationwide team.