Recoveries Officer

QBE Insurance; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Confidential counselling

Job summary

Dormont Manufacturing Co is seeking a dedicated professional for a dynamic debt recovery role based in Adelaide, South Australia. This exciting position involves managing a portfolio, delivering top-notch customer service, and ensuring timely debt recovery via strategic negotiations and industry expertise.

The role emphasizes building strong relationships with clients and third parties while achieving revenue targets. Candidates should possess strong communication skills and a proactive attitude, as well as experience in insurance or recoveries.

Hybrid working is offered with various benefits including wellness coaching and legal advice.

Qualifications

• Experience in insurance and/or recoveries is highly regarded.
• Strong written and verbal communication skills.
• Excellent negotiation skills.

Responsibilities

• Deliver high-level customer service to clients and stakeholders.
• Collect debts timely and effectively.
• Build and maintain strong relationships with business contacts.

Skills

Analytical Thinking

Negotiation

Customer Service

Debt Collections

Communication

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

• Location Adelaide, South Australia.
• 6 month fixed term contract.
• Full time Hours.
• Hybrid Working.

The opportunity

We’re looking for a driven and customer-focused professional to join our team in a dynamic debt recovery role where no two days are the same. This is an exciting opportunity to take ownership of your own portfolio, deliver exceptional customer service, and make a real impact on business outcomes.

In this role, you’ll take the lead in managing and recovering outstanding debts through a proactive and strategic approach. You’ll explore all available collection avenues, using a combination of negotiation skills, investigation tools, and industry expertise to achieve timely and effective results.

You’ll thrive in a fast-paced environment where success is measured not only by achieving revenue targets and service standards, but also by the quality of relationships you build. From engaging with clients and third parties to collaborating with legal partners, you’ll be a key point of contact, ensuring a seamless and professional experience for all stakeholders.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New role

• Delivering a high level of customer service to your portfolio, clients and third parties.
• Collecting debts in a timely and effective manner.
• Ensuring all collection avenues are investigated.
• Achieving revenue targets and service standards.
• Issuing litigation, utilising search tools, skip tracing and field calling for outstanding debts.
• Working effectively as part of a team including contribution of new ideas, process improvements, team activities and incentives.
• Building and maintaining strong relationships with business contacts including legal firms, clients and other external parties as required.

About You

• Experience in Insurance and/or recoveries is highly regarded.
• Strong written and verbal communication skills.
• Excellent negotiation skills.
• The ability to prioritise and balance multiple tasks.

If you have a strong work ethic, team player attitude and the willingness to make a difference then this could be the role for you.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance.
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest.

Awards & Recognition

We value our employees’ experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program.
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards.
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates.

Skills:

Analytical Thinking, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Management, Debt Collections, Detail-Oriented, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Recordkeeping, Standards Compliance

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail]