Service Manager - Financial Lines & Fast Track Property Damage

QBE Insurance Group; Parramatta; Presencial; AUD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid Working

Wellbeing coaching and confidential 상담

Gender-equal flexible leave for new or

Resumo da oferta

QBE Insurance Group is seeking an experienced Service Manager to lead the Claims team for Financial Lines and Fast Track Property Damage. This is a 9‑month fixed‑term contract with full-time hours, starting January 2027.

You will coach an established team, oversee workflow and ensure high-quality outcomes across complex claims. You will build strong stakeholder relationships with Claims, Underwriting and other areas, drive process improvements, and provide technical guidance on high‑value

Qualificações

• Demonstrated people leadership with coaching and performance management.
• Claims experience in Financial Lines and/or Liability is advantageous.
• Ability to set clear expectations and provide constructive feedback.
• Strong stakeholder management across teams and business areas.
• Knowledge of claims management and regulatory requirements.

Responsabilidades

• Lead and develop an established team of claims professionals.
• Oversee workflow, claim allocations and the portfolio across Financial Lines, Fast Track Property Damage, and Cyber.
• Provide technical and strategic guidance on complex/high‑value matters.
• Monitor claims quality, compliance and performance; drive process improvements.
• Build strong stakeholder relationships with Claims, Underwriting and other areas.

Conhecimentos

People leadership

Coaching

Stakeholder management

Claims experience

Formação académica

Degree in insurance, law or finance

Descrição da oferta de emprego

Service Manager - Financial Lines & Fast Track Property Damage

9-month fixed-term contract position, full-time hours

Join the team early January 2027

The Opportunity

We're looking for an experienced people leader to join our Claims team as Service Manager within Financial Lines & Fast Track Property Damage. You'll lead an established team across a diverse portfolio, building capability and supporting consistent, high-quality claims outcomes.

Working in a highly connected environment, you'll play an important role in bringing teams together, navigating competing priorities and contributing to the broader success of the portfolio.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your New Role

Lead, coach and develop an established team of claims professionals, setting clear expectations and driving accountability for performance and outcomes.

Oversee workflow, claim allocations and the management of claims across Financial Lines, Fast Track Property Damage and Cyber.

Provide technical and strategic guidance on complex and high-value matters, acting as an escalation point when required.

Monitor claims quality, compliance and performance, identifying opportunities to strengthen processes, efficiency and service delivery.

Build strong stakeholder relationships and collaborate across Claims, Underwriting and other business areas to support portfolio and business objectives.

Contribute to continuous improvement and broader initiatives, bringing new ideas and challenging existing ways of working where appropriate.

About You

Demonstrated people leadership experience with strong coaching and performance management capability.

Claims experience within Financial Lines and/or Liability would be advantageous, with experience in other complex or specialty claims environments also highly regarded.

A resilient, organised and adaptable leadership style, with the confidence to set expectations, provide constructive feedback and navigate challenging conversations.

Strong stakeholder management and influencing skills, with the ability to collaborate effectively across teams and different areas of the business.

Sound understanding of claims management, relevant regulatory requirements and insurance industry standards.

Tertiary qualifications in insurance, law or finance would be advantageous.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.