Records Officer

Paxus; Moreton Bay; On-site; AUD 60,000 - 80,000; Full time

Job summary

Paxus seeks a Records Officer in Moreton Bay, QLD to support records management operations in a local government setting. The role focuses on processing correspondence and records with a high standard of accuracy and confidentiality, while delivering quality customer service.

You will work with internal stakeholders, ensure compliance with retention schedules and legislation, and manage deadlines in a busy, high-volume environment.

Qualifications

• Experience in records management or a related administrative role.
• Strong attention to detail and the ability to interpret information accurately.
• Excellent organisational and time management skills.
• Well-developed communication and stakeholder engagement skills.
• A professional, customer-focused approach and a commitment to confidentiality.

Responsibilities

• Process and manage incoming and outgoing correspondence and records.
• Ensure compliance with records management legislation, retention schedules and established procedures.
• Monitor requests, manage follow-ups and ensure deadlines are met.
• Maintain accurate information while handling confidential and sensitive records.
• Build strong working relationships with internal stakeholders and provide responsive customer service.

Skills

Records management

Attention to detail

Organisational skills

Time management

Stakeholder engagement

Confidentiality

Customer service

Job description

Are you detail-oriented, organised and passionate about maintaining accurate records? We’re seeking a Records Officerto support records management operations within a local government environment.

This is a great opportunity for someone with records management or administrative experience who enjoys working with information, maintaining confidentiality and delivering quality customer service.

Location:Moreton Bay, QLD

About the Role

You’ll play an important role in ensuring records and correspondence are processed accurately, professionally and in line with relevant legislation, policies and procedures.

Key responsibilities include:

• Process and manage incoming and outgoing correspondence and records.
• Ensure compliance with records management legislation, retention schedules and established procedures.
• Monitor requests, manage follow-ups and ensure deadlines are met.
• Maintain accurate information while handling confidential and sensitive records.
• Build strong working relationships with internal stakeholders and provide responsive customer service.

About You

You’re organised, proactive and comfortable managing high volumes of work without compromising accuracy. You understand the importance of confidentiality and enjoy working collaboratively in a busy team environment.

To be successful, you’ll bring:

• Experience in records management or a related administrative role.
• Strong attention to detail and the ability to interpret information accurately.
• Excellent organisational and time management skills.
• Well-developed communication and stakeholder engagement skills.
• A professional, customer-focused approach and a commitment to confidentiality.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability. The recruitment and selection process varies, and some roles may include completion of pre-employment assessments, in-person or online interviews, psychometric testing, written assessments, scenario-based tasks, presentations, and pre-employment checks such as medical (including drug and alcohol), criminal history, or financial. If you require an adjustment to any part of the recruitment process, including the application form or assessments completed in an alternate format, please contact me using the above details. As part of our ongoing commitment to accessibility, the Paxus website has been independently audited against (WCAG) 2.2 Level AA, with ongoing improvements continuously being made to enhance accessibility. If you experience any difficulties, please contact me on the above details.