Receptionist - Willawong Rehoming

AWQLD Animal Welfare League Queensland; Brisbane; On-site; AUD 32,000 - 46,000; Part time

Benefits offered by this job

Employee Assistance Program

Vet discounts

Retail discounts

Job summary

AWQLD Animal Welfare League Queensland (AWLQ) is seeking a part-time Rehoming Receptionist at the Willawong Rehoming Centre. This 20-hour per week role supports the Rehoming team with customer service, admin tasks, and daily reception operations on a 6-month fixed-term contract.

You will join a passionate team dedicated to animal welfare and community services. The position requires strong communication, multitasking ability, and a commitment to high standards of service.

Qualifications

• Minimum 2+ years in administrative and reception roles.
• Strong experience in high-volume customer service.
• Intermediate Microsoft Office Suite and IT systems proficiency.

Responsibilities

• Answer incoming calls professionally with accurate information.
• Transfer calls to relevant department.
• Provide face-to-face customer service and assist with appointments.
• Assist with invoicing, documentation, and document management.
• Open/close the reception area and keep it clean and tidy.
• Ensure OH&S guidelines are followed and issues are addressed.
• Respond to client questions about AWLQ and policies.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Tools

Microsoft Office Suite

IT systems proficiency

Job description

AWQLD Animal Welfare League Queensland - Willawong QLD

Not-for-Profit | Animal Care and Veterinary Services Award rate from $28.24

Join us and make a difference!

At AWLQ, we're committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.

About the role

Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a part-time Rehoming Receptionist to join our Willawong Rehoming Centre for 3 days a week, 20 hours on a 6-month fixed-term contract. In this role, you'll support the Rehoming team in providing the highest level of customer service and care to our customers and their animals.

You'll be working with a team of highly skilled and passionate professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about directly impacting animal welfare, we'd love to talk to you.

Key Responsibilities

• Answer incoming calls with strong professionalism and accurate information.
• Transfer calls to the relevant department.
• Provide strong face-to-face customer service and facilitate appointment setting.
• Facilitate the impounding and reclaiming of animals
• Ensure the register balances are reconciled at the end of each day.
• Assist with preparing invoices and other documentation, as well as document management.
• Replacing merchandise in the Rehoming store.
• Complete a variety of general administrative duties
• Responsible for opening and closing the reception area and ensuring it is clean and tidy.
• Comply with all OH&S guidelines to ensure high standards of personal care are maintained
• Ensure issues are addressed and conflicts resolved with a high degree of customer support.
• Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.

What are the minimum requirements for this position?

• Current Driver's Licence.

Strong experience in a high-volume volume intensive customer service environment.

• A minimum of 2+ years of experience in administrative and reception roles.
• Intermediate Microsoft Office Suite and IT systems ability (minimum).

Experience with Local Governments, particularly council local laws - Desirable

Police clearance check

To be successful in this role, you will have:

• Strong communication and interpersonal skills combined with the ability to resolve customer issues.
• Demonstrated affinity with animals.
• Demonstrated ability to work well with all levels of the team and wider organisation.
• Ability to work independently as well as effectively contribute in a team environment.
• Strong attention to detail.

Who are we?

Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made - to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work, including our community vet clinics, Getting to Zero, Golden Hearts Seniors' Support Program, and the National Desexing Network.

Why should you join us?

At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, and vet discounts. Most importantly, every day you'll play an instrumental role in our lifesaving work.

Our mission is to unleash the potential in every team, and we are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.

Equity

Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders, and build a culture of belonging where differences are valued.