Animal Attendant - Willawong

Animal Welfare League QLD; Brisbane; On-site; AUD 41,000 - 44,000; Full time

Benefits offered by this job

Employee Assistance Program

Retail discounts

Veterinary discounts

Job summary

Animal Welfare League QLD is seeking a Part-time Animal Attendant at our Willawong Rehoming Centre in Brisbane. The role focuses on keeping animals comfortable, healthy and ready for adoption, with hands-on duties across dogs, cats, livestock, and small pets.

You will work with a dedicated team to ensure high standards of care, handling animals safely and maintaining accurate records using digital systems. The role offers meaningful, lifesaving work within a fast-paced NGO environment.

Qualifications

• Requires Certificate III in Animal Studies or related field
• Demonstrated experience in animal care in a professional setting
• Police clearance is required
• Open driver’s license
• Experience using digital management software and data entry systems

Responsibilities

• Maintain and clean animal housing to a high standard
• Provide high standards of animal care, including administering routine veterinary meds and treatments
• Deliver enrichment and behaviour management programs
• Assist with impounding and reuniting lost animals with owners
• Assist customers with meet-and-greets and adoptions
• Update animal and customer records using digital systems
• Provide exceptional customer service to visitors
• Promote animal care products and food at adoptions

Skills

Customer service

Communication

Teamwork

Animal handling

Education

Certificate III in Animal Studies

Tools

Digital management software

Job description

Part-time/Full-time | NFP | Animal Care Award Rate $29.45 - $32.13

About Us

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity

We're looking for a Part-time Animal Attendant to join the team at our Willawong Rehoming Centre. Someone who genuinely cares about getting animals comfortable, healthy and ready for their forever home.

This is a hands-on and rewarding opportunity for someone passionate about animal welfare and who thrives in a fast-paced environment. Working alongside a dedicated team of staff and volunteers, you will play an important role in ensuring the highest standards of care for animals in our rehoming centre, including dogs, cats, livestock, and small pets. The successful candidate will have strong animal handling skills, excellent attention to detail, and a genuine passion for improving the lives of animals in need.

Key Responsibilities

• Maintain and clean animal housing to a high standard
• Provide high standards of animal care, including administering routine veterinary medications and treatments
• Deliver positive reinforcement-based enrichment and behaviour management programs
• Assist with impounding and reuniting lost animals with their owners
• Assist customers with pet meet-and-greets and adoptions
• Accurately update animal and customer records using digital management systems
• Provide exceptional customer service to all visitors to the Rehoming Centre
• Promote animal care products and food at the point of adoption

Essential Qualifications and Experience

• Certificate III in Animal Studies, Companion Animals, Dog Training, Behaviour, or a related qualification (desirable)
• Demonstrated experience in animal care within a professional environment
• Previous animal industry experience in a similar role working with dogs and cats
• National Police Clearance Certificate
• Experience using digital management software and data entry systems
• Current open driver’s licence

Essential Skills and Attributes

• Excellent customer service and communication skills
• Ability to work both independently and collaboratively within a team
• Experience working with dogs, cats, and livestock
• Knowledge of animal quarantine procedures and disease management practices
• Confident animal handling skills, including the ability to interpret animal body language and behaviour
• Strong computer skills, including Microsoft Office, email, and digital management systems
• Ability to work across a 7-day roster, including weekends and public holidays
• Reliable transport

Why Should You Join Us?

At AWLQ, we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, and veterinary discounts. Most importantly, every day you will play an instrumental role in our lifesaving work.

We believe our teams perform best when they are supported, empowered, and connected to meaningful work. We are committed to building a culture where everyone has the opportunity to make a genuine difference and is recognised for their contributions.

Equality, Diversity & Inclusion

Diversity and inclusion guide how we build our teams, develop our leaders, and create a culture of belonging where differences are valued and respected.